Our team thrives on dedication, empathy, and excellence in customer service. We are currently seeking a talented Customer Support Associate to join our customer service team and help us provide exceptional support and build lasting relationships with our clients.
Position Overview:
As a Customer Support Associate , you will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering stellar support across various channels. Your role demands superb communication skills, empathy, and a strong commitment to excellence.
Key Responsibilities:
- Swiftly respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
- Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
- Resolve customer issues and escalate complex problems as needed to ensure satisfaction.
Qualifications:
- Proficiency in both written and verbal English.
- Minimum of 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment, juggling multiple tasks with ease.
- A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 15 Mbps upload & download speed. A backup internet connection (10 Mbps) is also required upon hiring.
Compensation and Benefits:
- Competitive hourly rate: $3-4 USD per hour.
- Comprehensive health insurance with dental coverage.
- Embrace the work-from-home lifestyle with flexibility and freedom.
- Enjoy paid time-off, performance bonuses, and year-end bonuses.
- Opportunities for advancement in a growing company.
PC AND INTERNET REQUIREMENTS:
- A personally-owned PC with at least an i5 processor (or equivalent).
- Minimum 15 Mbps upload and download speed.
How to Apply:
Ready to make a difference in the world of customer service? We’d love to review your application and get to know you more! Please submit your application through our dedicated link: and use Application Code: JAZZHR.
Strong communication and collaboration skills are essential, and we look forward to welcoming you to our team!
Please note: We will only review applications submitted through the provided link.
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