THE OPPORTUNITY
We have an opportunity for a Change Manager within the Project Management Office (PMO). This role is essential for implementing organisational changes, focusing on processes, technology, and strategic projects across the company and ensuring that changes are smoothly implemented and effectively integrated across different departments within the organisation.
DUTIES/ RESPONSIBILITIES
Change Management Strategy: - Develop and implement a structured change management plan tailored to the QSR environment.
- Ensure the plan aligns with the goals of the PMO, supporting projects across operations, IT, marketing, HR, development, productivity and supply chain.
Stakeholder Engagement: - Work closely with internal stakeholders to manage expectations and communicate the reasons and benefits of changes.
- Act as a liaison between the PMO and operational teams to ensure that changes are adopted effectively and without resistance.
Impact Assessment and Risk Management: - Conduct impact analyses to understand the effects of proposed changes on operations, customer experience, and business performance.
- Identify risks associated with changes (e.g., operational disruption, staff resistance) and develop mitigation strategies.
Training and Support: - Provide continuous support during the transition, ensuring that employees have the resources they need to adapt.
Communication and Change Advocacy: - Develop and execute a communication plan that promotes awareness of upcoming changes and builds a culture of adaptability within the organization.
- Advocate for the benefits of change, helping reduce resistance from employees at all levels, particularly in restaurant operations.
Monitoring and Reporting: - Monitor the progress of change initiatives and provide regular updates to the PMO and executive leadership.
- Use key performance indicators (KPIs) to assess the success of change implementations, such as improved operational efficiency, customer satisfaction, or cost savings.
Continuous Improvement: - Gather feedback post-implementation to identify areas of improvement.
- Work with the PMO to refine processes, ensuring that future changes are managed more effectively.
REQUIREMENTS
- Experience in Change Management: Proven experience in managing organisational change, particularly in fast-paced, customer-facing industries like QSR.
- Familiarity with QSR Operations: Understanding of the unique challenges in a QSR setting, such as high-volume transactions, fast service times, and customer satisfaction.
- Communication and Leadership: Strong communication skills to convey the need for change and influence employees across various departments.
- Analytical Thinking: Ability to assess the operational and financial impact of change, alongside risk mitigation and problem-solving skills.
- Project Management: Experience working within a PMO framework to support large-scale projects across multiple business functions.
- Adaptability: Ability to handle the dynamic and fast-moving nature of the QSR industry, where frequent changes are necessary to keep up with market trends and customer expectations.
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