Functional Leads engagements at vertical / program / client level Understands business requirements and provides appropriate solutions to benefit the business Has the ability to identify superior improvement opportunities Knowledge of quality assurance, process improvements, domain, etc Monitoring and Reviewing Leadership Fosters a spirit of collaboration and team work Ability to relentlessly pursuing excellence General Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis. Interviewing skills Strong written and verbal communication Skills. Problem solving skills Ability to resolve conflicts constructively and lead in a continually challenging environment Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Process Specific Skills Knowledge of industry domain being aligned to healthcare Knowledge of quality systems (ISO, COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives Analytical skills Soft Skills (Minimum)
