Key Account Manager

Signa Group • Other • Bellville, South Africa • 6h ago

JOB PURPOSE

The Manager: Key Account serves as the interface between the Client, sales channels / agents and the academy.
Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clients
Identify client needs and extend and align our solutions to achieve mutual satisfaction
Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth
Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders

QUALIFICATIONS & EXPERIENCE

Minimum of NQF 6 qualification in Sales & Marketing or Business Management
Certificate in Project Management will be advantageous
Sound understanding of the Learning and development landscape
Completed or studying towards "Finance for Non-Financial Managers" will be an added advantage
Minimum of 3 years experience in key account management
Experience of successful liaisons with both customers and internal stakeholders
Sound experience in managing projects
Experience in working with relevant client information systems including MS Office (Excel/ Word etc)
Valid code 8 drivers license and own transport
Demonstrated innovation and improved operational effectiveness
Track record in active Sales - sound experience is essential
Proven customer service track-record
Experience in dealing with farm/rural clients/stakeholders; and have a firm understanding of associated environmental factors and operational requirements

DUITES & RESPONSIBILITIES

Client Liaison and Client Management

Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
Represent the clients interests within the company to ensure that service adjustments are made where necessary.
Manage adherence to deadlines on Client Submission.
Facilitate signing of all relevant agreements by the client
Learner stipend payroll submission To be submitted before payroll cut-off of the client
Outstanding client invoices Within 24 hours of receiving from Finance
Learner stipend queries Within 24 hours of receiving from the Campus
Ensure that a close relationship is built with an understanding of the clients business environment achieved via existing experience, industry exposure and research.
Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
Engage with client and internal stakeholders termination / replacement
Solve conflict and manage client expectations

Individual Client Reporting on Portfolio

Provide learner reports and analysis as required by the client as per agreed deadline and timeframes
Ensure reports and internal insights are provided for clients and business decisions

Build and maintain stakeholder relationships

Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
Build strategic inter-departmental relationships to help achieve business goals.
Promote effective peer, and stakeholder relationships.
Manage and ensure effective communication with all stakeholders and sustain client relationships
Collaborate with internal stakeholders to ensure registration with the relevant bodies

Reporting and Co-ordination

Submission of relevant reports as agreed with Manager: National Key Account

Business Growth

Focus on growing and developing existing clients, together with generating new business.
Act as the key interface between the customer and all relevant divisions.
Develop and achieve sales through direct sales channels
Be actively involved in season planning with focus on increased sales.
Monitor and report on sales activities
Analyse sales pipeline and lead data to ensure delivery of meaningful reports
Correct allocation of learners based on clear understanding of finance and budgeting at campus level

COMPETENCIES & SKILLS

Excellent organizational and effective communication skills
Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
Be customer service orientated with a passion for service excellence
Proven assertiveness and problem-solving skills
Highly self-motivated and able to work extended hours as necessary
Excellent peoples skills with greater than average listening skills
Sound understanding and interest Education, of learning and development landscape
Excellent stakeholder relationship management and interpersonal skill
Fluent in written and spoken English
High level presentation and negotiation skills
Sales skills will be essential
Ability to work under pressure
Great attention to detail
Personal management with high level of Emotional Intelligence
Resilience within a complex, challenging environment
A commitment to the transformational goals of the Company
Be Innovative and committed to ongoing process improvement
Possess cultural awareness and sensitivity
Should be able to function independently as well as contribute to Team successes
Mature approach to business, customers, problem resolution, conflict management
Committed to personal professional development
Ability to manage multiple projects and adherence to deadlines
Excellent Report Writing Skills
Knowledge of tender processes and professional documentation standards
High level of attention to detail
Sound understanding of Strategic Management
Very disciplined and organized individual

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