Job-title: Service/Maintenance Manager (East Rand, Johannesburg)
Main Purpose:
We are seeking a qualified Service/Maintenance Manager in our technical department. The ideal candidate will possess relevant qualifications and experience in mechanical engineering and the HVAC (heating ventilation air-conditioning) sector, demonstrating the capability to manage technical staff effectively. The service manager is responsible for short, medium and long-term actions carried out by the testing and service department on behalf of the company for the customers.
Key Responsibilities:
• Responsible for technical department. This includes, but is not limited to:
o Ensure that all technical staff are aware of their tasks schedule and their expected level of service
o Follow up on the monthly schedule and manage additions and changes to the schedule daily
o Check test work sheets and inspection sheets to ensure work is carried out as scheduled
o Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to company and clients
o Schedule all incoming survey requirements as requested by customers and the sales department
o Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances
o Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary
o Follow up on overages that might occur, report on it to the customer and ensure detail is given through to the sales department to quote the customer accordingly
o Monthly actions as agreed in the various customer service level agreements, currently the department is responsible for 48 SLAs
o Plan the following months schedule of site visits for each customer service level agreement
o Manage the data entry of all filter inspection work sheets completed for each customer
o Ensure that a monthly report is generated, checked and delivered to each customer every month
o Plan six monthly tests to be carried out at agreed sites
o Ensure scheduling of six-monthly tests are arranged and approved by the customer
o Managing the allocation of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed with customer
o Responsible for setting up new monthly reports, inspection work sheets and six-monthly test reports to the required standard
o Manage, maintain and improve monthly reports, inspection work sheets and six-monthly reports
o Manage the maintaining of the filing of all test work sheets and inspection work sheets in the service department office
o Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received
o Annual tasks related to managing technical labour and test instrumentation to ensure work can be carried out as planned for all customer SLAs and ad hoc testing orders received
o Maintain a record of equipment calibration history and schedule all instruments due for calibration in time
o Manage technical labour training to ensure skilled service is supplied to the various customers
o Manage the scheduling of leave for all technical staff to ensure continuous service to customer satisfaction
o Other tasks to assist sales with surveys and additional orders received that do not form part of SLAs
o Manage and schedule surveys as requested by the sales department
o Manage, schedule and ensure the carrying out of additional orders received for testing
o Setting up, completing and ensuring delivery of additional order test reports to the standard agreed with the customer
o Manage the maintaining of the filing of all test work sheets in the service department office for all ad hoc orders received
o Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received
• Oversee technical staff and operations on a national level, including teams in Pretoria (PTA), Durban (DBN), and Cape Town (CT).
• Manage client relations & technical staff, including those based in neighbouring African countries, involving occasional air or road travel.
• Interact with a range of stakeholders, from tradesmen to senior management, ensuring effective communication and issue resolution.
• Be prepared to work after hours and on weekends as needed, overseeing and troubleshooting issues on-site.
• Responsible for obtaining stock and equipment after hours from stores as/when required.
Qualifications and Experience:
• Bachelor’s degree in Mechanical Engineering or a related field, or currently pursuing a degree or diploma in a similar discipline.
• Minimum of 10 - 15 years of practical experience in the HVAC sector.
• 2 – 5 years’ experience in managing technical staff.
• Fully PC Literate.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook.
• Afrikaans Speaker
Additional Requirements:
• Valid driver’s license Code EB (trailer towing) with no endorsements.
• Reside close company for ease of managing staff and retrieving stock and equipment.
• Fully PC literate.
Benefits:
• Specific training relating to company specific requirements - will be on job training as well as international training in the UK, for the individual to receive specific accreditation in the related field.
• Medical Aid, Provident Fund and Birthday Bonus
• Cell phone allowance.
• Vehicle/travel allowance and petrol card.
