The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
As an Ambassador of the Maison, the deputy efficiently collaborates with the Boutique director to develop and optimize the boutique performance service and profitability, manages the boutique team, ensuring excellence in boutique operations and client, and uphold boutique image, supervising the respect of Cartier guidelines.
KEY RESPONSIBILITIES
Team Management & People Development:
- Develop, inspire & engage the team
- Ensuring the day-to-day management, training, coaching and motivation of the boutique team
- Monitoring individual objectives
- In collaboration with the Boutique director, evaluate the individual performance and support personal development and talent development
- Ensuring the day-to-day management of the Boutique Operations Coordinator and Boutique Assistant
- Provide regular feedback and coaching on the spot
- Being responsible for the integration and training of new comers
Boutique Performance:
- Drive boutique performances, including but not limited to Category performances & VM
- Assisting the Boutique Director to make a diagnosis based on a solid performance analysis, reviewing of competencies and environment to define action plans to achieve brand, boutique and category sales targets
- Set individual targets and embed a culture of performance improvement through consistent monthly 1:1s
- Leading the implementation and monitoring of the action plans
- Champion product category performances through dedicated action plans
- Partner with VM teams on external/internal display & rotation plan to create brand excitement (hot spots, windows animation…) & boost commercial performances
Boutique Operations & Administration:
- Uphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenance
- Ensuring the execution and delivery in time of all boutique reports
- Promote new services & tools, their knowledge and adoption
- In collaboration with boutique director, constantly improve boutique flows
Client Relationship & Portfolio Development:
- Program, curate and execute exceptional client experiences and build long-term relationships
- Acting as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPs
- Promote and leverage clienteling tools to enrich the client database
- Champion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIs for the team)
- Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients’ feedback
- Leverage client knowledge to connect and engage with visitors, prospects and clients
- Ensure a smooth client experience through effective floor management
- Oversee and direct clients and staff flows to minimize waiting time
- Assist Sales Associates by acting as first line for trouble shootings (ex. provide assistance to the team on policies & procedures as needed)
SKILLS
- Entrepreneurial mindset with strong proactivity and creativity
- Excellent analytical skills and understanding of retail productivity levers
- Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust
- Results-oriented
- Ability to take initiatives
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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