Nurse Alberton

AfroCentric Group • Other • Alberton, Gauteng, South Africa • $200 - $300 / year • 3h ago

Accountabilities:

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards
Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
Contribute to cost savings within the department to assist with financial goals and targets

Operating Model

Meet delivery objectives through working with other team members within and linked to the department / project
Resolve operational performance variations and problems and escalate unresolved issues to higher levels
Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
Provide appropriate and impactful telephonic and written counselling, education and support to allocated clients with high risk or long term illnesses, thereby reducing hospital admissions and risk factors
Complete required administration and case information on assigned cases to standard and within deadline
Handle and resolve medical and claim related fund queries
Identify high risk patients and clients and, when appropriate, refer to alternative professionals for additional support (such as social workers)

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences
Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership

Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
Engage in development, coaching and mentoring
Support transformation through valuing diversity
Behave in alignment with the Afrocentric values

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Position Specific Outputs

Manage and maintain Occupational Health, and Wellness programmes to establish the physical, psychological and social well-being of the worker in a safe working environment.
Provide reports and communicate with employees and employer groups.
Provide information the client can use to eliminate, control and minimize health risks and hazards to which the employees are, or may be exposed
Facilitate and implement an Occupational Health Program
Monitor the health status of employees through on-going surveillance programmes
Conduct Wellness and preventative interventions as guided by trends and national health observances.
Execute medicine stock control
Manage service level agreements and operational details of companies, where providing a product or service to a company.
Work effectively within a budget and ensure smooth administration of all aspects of the service.
Perform Medical Surveillance and personal health assessments
Perform fitness for work evaluations
Treatment of Injuries on Duty, ailments, emergencies, monitoring chronic diseases, supervision of DOTS and annual influenza immunization campaign
Attend relevant meetings and participate in health and safety committees.
COID administration, implementation and facilitation. Investigate occupational diseases, incidents and incapacity management

Competency Requirements:

Attribute

Ownership: Make critical decisions based on what's right for AfroCentric and Customers
Owning operational decisions and knowing oneself
Entrepreneurship: Take chances to continuously improve our Customer's experiences
Driving operational efficiencies
The ability to convince, persuade, influence or impress others towards a point of view.
Collaboration: Build work-related network and share knowledge with colleagues - Building networks

Knowledge