Job Description
An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.
Job Purpose:
To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through contact centre and other digital technologies.
Job Outputs:
- Sales of vehicle and asset financing, personal loans, related and value-adding products and up-selling & cross selling other iMasFinance products
- Liaise with members/customers, employer groups, customers and dealerships
- Conduct customer affordability and repayment ability assessments
- Analyse customer financial position and recommend solutions
- Conclude sales deals, process & finalize loan applications
- Efficient and effective member/customer service delivery
- Retain and maintain relationships with existing members/customers and stakeholders
- Establish new member/customer and stakeholder relationships
- Identify possible risk and communicate to relevant parties
Qualifications & Experience:
- Matric with Mathematics and/or Accounting (Essential)
- FAIS Recognised Qualification or Certificate for Representatives (Essential)
- Regulatory Examination (Recommended)
- Valid Driver's License Code 8 (Essential)
- Computer Literacy-MS Office (Essential)
- 2 years’ experience within a financial/banking industry including vehicle/asset finance
Knowledge and Skills:
- Understands Contact Centre and Digital Technology Sales
- Customer experience and service delivery
- Quality assurance, Sales & Marketing
- Retention processes and procedures
- Exceptional Financing knowledge
- Applicable legislation e.g. FAIS and NCA knowledge
- Financial industry and Market knowledge
- Computer literacy (MS Office)
- Communication, selling, negotiation, telephone and interpersonal skills
- Working knowledge of financing products
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