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Chief Sales Officer

CipherWave • Other • Johannesburg, Gauteng, South Africa • $600 - $750 / year • 6h ago

JOB PROFILE:

Job Title:

Chief Sales Officer

Division:

Sales

Subdivision:

None

Reports to:

CEO

WORKING RELATIONSHIPS:

Internal:

Manage the day-to-day activities of the sales team
Escalation point for all sales-related queries from internal teams
Ensure communication with internal teams on customer sales-related queries
Ensure OLAs are in place within the sales team to respond and action queries quickly
Ensure sales performance reporting is maintained daily

External:

Drive customer engagement through customer meetings and contact
Attend industry events to remain abreast of industry movements
Work with marketing to drive customer and brand loyalty

JOB SUMMARY:

Main purpose of position:

CipherWave, a Johannesburg-based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team. The CSO will be responsible for leading and managing the sales team while driving the customer engagement model for existing CipherWave customers and partners. Additionally, the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners. The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

Responsibilities and duties:

Drive strategic sales in conjunction with the sales and product team
Ensure a high touchpoint with all Key/Strategic Customers
Manage the entire sales business unit
Drive a sales culture of customer engagement within the sales team
Ensure the sales business unit has sufficient team coverage to execute sales goals
Implement and maintain sales KPIs
Report on the sales team's performance against growth targets
Drive a culture of sales enablement through identifying training improvements for the team
Implement a sales incentive plan that encourages and rewards sales performance
Work closely with marketing to drive campaigns that assist with improving product sales mix
Improve our partner program that encourages high touchpoint engagement with partners
Implement a sales development plan to ensure sales team members can develop and grow
Implement a sales model that minimizes customer churn through improved customer engagement
Create a sales development plan to ensure the sales team is equipped to engage on new products and services

Desired skills & experience:

Experience in a Sales Leadership Role
Experience in the Telecoms or ICT Industry is a must
Excellent communication skills
Ability to work well across multiple teams
Must have a passion for the industry
Proficient in MS Office Suite
Comfortable in providing and presenting reports

Minimum experience:

Executive Management Experience Essential
Minimum 10 years’ experience in Sales with 5 years in a leadership position, managing a sales team
Sound knowledge of sales principles and best practices
Successful proven track record of performance
Must be well-networked

Minimum qualification:

Business Management Qualification, Degree or equivalent
Relevant Sales/Sales Management Certification from an accredited center of learning

Additional requirements:

Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
SA Telecommunications Landscape
Experience working on a CRM System (SalesForce, Quickbase or similar)
Understanding of working with a reseller channel or a distribution channel

Should you not hear back from us within 2 weeks of your application, kindly deem your application unsuccessful.

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