Career Level: 11S Intermediate
Posting Date: 4 Nov 2024
Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you!
This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.
Key responsibilities:
Taking customer support calls
Diagnosis of hardware and software issues over the phone and via remote access
Assisting customers to resolve software and hardware problems.
Liaising with other departments to assist with resolving customer issues
Experience required:
A sound understanding of IT hardware and software
Excellent communication and customer service skills
Excellent problem-solving skills
Ability to use own initiative
Able to work in a team
A patient and organised approach
Ability to meet deadlines and prioritise workload
Able to work under pressure
A willingness to keep up to date with IT developments
Experience of EPOS systems an advantage
Schedule:
Monday to Friday
Weekend availability
Experience:
IT Support: 1 year (preferred)
Work Location: In person
If you want to be a part of a fast-growing PE-backed organisation - APPLY now!%{{advertiserId}}% %%{{category}}%%
