Main Purpose of the Job:
To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.
Key Performance Areas
Ensure effectiveness in operations within sphere of influence
Achieve debt collection targets
Drafting of legal documents
Ensure customer satisfaction and value add to customers and BCM team
Provide timeous and accurate reports, both internal and external
Employee engagement, incorporating company values
Organisational Relationships
Accountable to: Senior / Credit Risk Advisor or Senior Debt Recovery Specialist
Accountable for: n/a
No of staff: 0
Liaises with: Internally: All staff
E xternally: Clients, Attorneys, Tracing Agents
Qualifications: NQF qualification / diploma or degree will be an advantage.
Experience: One to three years experience in debt collection or credit control. Experience in a Legal environment is advantageous
Competencies: Basic problem solving
Dealing with pressure
Conflict handling
Resilience
Communication skills
Computer skills
Attention to Detail
Core Accountabilities and Responsibilities
Management, motivation and leadership
- Accountable for own work, own time, own delivery
- Meet required standards as per operating procedures
- Tries to exceed own performance targets
- Continuously strive to enhance individual contribution to add to team efforts
- Initiate resolution of operational problems within sphere of control
- Deliver results as per individual KPIs
- Executes tasks timeously
Organising and Planning
- Plans have a time span of 1 day to 3 months
- Planning to include routine and non-routine tasks
- Schedule own tasks and tasks to get work done
- Maintain a diary system or schedule
- Responsible for planning of own work to ensure effective time management
