Head: Learning & Development – Technical 1
Listing reference: sanbs_002486
Listing status: Online
Apply by: 23 October 2024
Position summary
Industry: Non-Profit & Voluntary Sector
Job category: Training
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 675,863.00
EE position: No
Introduction
An opportunity has become available for a Head of Learning and Development. The incumbent will manage the Learning & Development (Technical I) section to ensure development and implementation of all technical training programmes for the core divisions within SANBS and implements best practices, methods and technologies to achieve the learning & development objectives.
Key Performance Areas.
KPA 1 Develop And Managing The Learning And Development Business Plan.
1.1. Consult with internal stakeholders to ensure that customer needs are incorporated into the business plan.
1.2. Performs trend analysis for the learning & development department to assess client business needs, opportunities, and threats to operations;
1.3. Inputs into the development annual business plan by reviewing past business plans and new requirements from client departments;
1.4. Conduct training needs analysis through work area assessments;
1.5. Assist the Learning and Development Manager (Technical) with the compilation of the annual business plan including the department objectives, OPEX and CAPEX budget.
1.6. Develops the cost centre OPEX for the financial year derived from the Technical I department’s annual business plan;
1.7. Inputs into the identification of national initiatives and projects to meet client business needs;
1.8. Develops project plans and budgets for the implementation of approved projects;
1.9. Review team work allocations and assists with the review of manpower plans and makes recommendations on changes, where necessary;
1.10. Communicates the annual learning & development business plans and annual training plans to internal stakeholders;
1.11. Implement service level agreements with the respective client departments;
1.12. Communicate the final annual training plans to the team and set performance targets;
1.13. Develop, Implement and manage the approved annual training plan.
2.1. Manage the cost centre OPEX and CAPEX budget;
2.2. Monitor the cost centre monthly planned and actual expenditure and report on variances;
2.3. Resolve and or escalate misallocations to the relevant individuals for corrective action;
2.4. Ensure that the annual training plans and activities are within budget and are implemented in a cost-effective manner;
2.5. Manages business unit people costs by monitoring and tracking staff time-keeping, absenteeism trends, overtime worked and leave and ensure compliance with the respective organizational policies.
2.6. Monitor overtime worked by staff and appropriately manage excessive overtime;
2.7. Review manpower plans to assess capacity within the department;
2.8. Ensure that training resources are distributed equitably and cost effectively within the department and zones.
KPA 3 Implement the Learning and Development Annual Training Plan.
3.1. Develops and implements the annual training plan;
3.2. Provides guidance, support and feedback to Learning and Development Practitioners with regard to design and development of learner guides, facilitator guides, training manuals, assessment documents and learning aids;
3.3. Revises and updates syllabi and curricula by actively engaging with internal stakeholders (line managers) and external stakeholders (professional bodies & ETQA’s);
3.4. Develops and delivers training of specialized training modules, as required;
3.5. Reviews staff error rates in clinics and engage with relevant stakeholders to identify reasons for deviations and errors and provide training support to improve work standards;
3.6. Reviews outcomes of staff disciplinary hearings where staff have been non-compliant or negligent and ensure that training deficiencies, if any, are addressed through relevant training programmes;
3.7. Reports formally to clients regarding training that has been provided for their respective work areas, including outcomes of assessments and the way forward;
3.8. Provides input into the selection of accredited training providers and assist with the coordination, delivery of material or training sessions that cannot be developed or implemented internally;
3.9. Evaluates all learning and development interventions implemented for client departments;
3.10. Participates in the recruitment and interview process for trainee staff (phlebotomists);
3.11. Represents the department at stakeholder meetings;
3.12. Compiles monthly/quarterly/annual reports and takes corrective actions for problems reported;
3.13. Contributes to the identification of departmental projects with internal and external stakeholders;
3.14. Develops and implement project plans;
3.15. Ensure that the allocated resources are efficiently utilised;
3.16. Ensure that agreed deadlines and completion of projects are met;
3.17. Develop and submit reports to the Learning and Development Manager on project progress.
KPA 4 Management and Development of Staff
4.1. Orientates newly appointed Learning and Development Practitioners to the work area and ensures they are adequately supported and guided with regard to delivery of departmental and organizational objectives;
4.2. Develops and concludes individual scorecards (ISC) and Individual development plans (IDP) for the team;
4.3. Mentors and coaches Learning and Development Practitioners to ensure they acquire and demonstrate the required knowledge, skills and attitudes for effective delivery of training;
4.4. Manages the performance of direct reports on an on-going basis through regular formal and informal performance reviews and take appropriate steps to correct performance problems identified;
4.5. Tracks and supports individual development by identifying staff learning and development needs and initiating initiatives in support of staff development;
4.6. Deals with grievances, conflict and disciplinary issues and initiate appropriate actions in accordance with SANBS policies and procedures;
4.7. Oversees the training planned, prepared and delivered by the Learning and Development Practitioners;
4.8. Ensures regular two-way communication through individual staff and team meetings on matters such as strategy, values, team building, SOP’s, policy changes, etc.
4.9. Attend information meetings and training sessions and keep team members informed internal / external business developments;
4.10. Ensure self and team members keep updated on new and developing technologies related to job function.
4.11. Ensure self and team compliance with the HPCSA & SANC through professional registration of team and continuous professional development (CPD).
KPA 5 Quality and Risk Management
5.1. Identifies operational risks related to the delivery of learning & development programmes and recommends plans to manage these risks;
5.2. Ensures operational compliance by managing internal and external audit findings to ensure that non-conformances are resolved within agreed time frames;
5.3. Develop, review and revise Learning and Development Specialised Collection procedures.
5.4. Contributes to SOP development and compliance by reviewing new and revised documents within agreed time frames;
5.5. Ensures that validation processes are applied where necessary and SOP competency requirements are maintained;
5.6. Monitors compliance to policies and procedures to ensure that the department accreditation requirements are in place and maintained;
5.7. Consults with the respective operational areas regarding the nature and frequency of procedural errors and provide training support for implementation of corrective action to prevent recurrence;
5.8. Ensures compliance with the national proficiency testing programme;
5.9. Conducts root cause analysis when non-conformances are raised and implement corrective actions as identified;
5.10. Plans and prepares the department for internal and external risk / quality audits;
5.11. Ensure that training status / accreditation is maintained for the designated training areas
Cognitive
- Analytical Thinking and Attention to Detail
- Judgement and Decision Making
- Problem Solving
- Innovative Thinking
- Planning, Organising and Monitoring
Personal - Ethical Behaviour
- Excellence Orientation
- Drive and belief in the cause
Interpersonal - Customer Service Orientation
- Conflict Management
- Teamwork
- Communication
Prof. technical - Business need analysis.
- Programme Design and Development.
- Program implementation and Evaluation.
- Project Management.
- Business and Budget Management.
Education - Diploma or Degree in Nursing Science, or Nursing Education or Nursing Management OR Equivalent.
- Professional registration as a Registered Nurse with the South African Nursing Council (SANC).
Experience and knowledge requirements - 2 years nursing experience preferably in a haematology, renal or intensive care hospital environment.
- 2 years routine whole blood and/or general apheresis practice in a blood transfusion environment.
- 2 years therapeutic apheresis practice experience.
- 2 years’ experience in a learning & development, education & training function, training laboratory or similar function.
- At least one-year supervisory experience.
Other (knowledge and skills) - Knowledge of all pertinent skills development legislation.
- MS Office (Word, Excel, Outlook, PowerPoint) at intermediary level.
- Knowledge pertinent Health and Nursing legislation
Special Circumstances - National and international work-related travel.
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