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When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.
Role Purpose:
Grow postpaid and prepaid markets in the region in both formal and informal markets, excluding those areas managed by emerging markets division. Improve market share in all regional districts. Grow indirect sales and revenue in the Dealers, Franchise, National Chains and Prepaid Wholesales Channel by effectively networking with Channel owners, Regional teams and partners. Increase distribution in the region but also rationalise and constantly evaluate current distribution. Focus and target areas to improve customer experience. Grow data revenue through smartphones, internet data starter packs and the newly launched smart red plans. Implement marketing plans across channels to drive key growth areas. Implement and grow Vodacom Financial Services across all channels. Develop and implement a people plan for all staff – both direct and indirect reports.
Your responsibilities will include:
Constant focus on staff development to improve customer experience and channel management. Ensure sales expansion of the CPP across channels in the region. Create and implement incentive models that will drive achievement of targets across channels. Provide clear direction to business partners to improve internal and external customer experience. Develop regional team to assist them to achieve their targets. Ensure that the regional teams maintain high levels of product knowledge. Resolve escalated customer queries from channel areas. Ensure regional alignment to Head Office, franchise, dealer, national chains and marketing teams. Manage prepaid wholesalers. Manage and lead the team (people management). Engage business partners on an on-going basis using structured methodology. Create and maintain key account engagement with dealers, franchisees and wholesale partners. Ensure on-going implementation of regional operating model Manage OPEX spend for the division
The ideal candidate for this role will have:
Matric is essential. 3 year business / sales degree or equivalent qualification. Post graduate qualification is advantageous. At least 8-10 years’ experience (with a 3yr degree/diploma) of which: 4-5 years retail / channel management exposure is advantageous. 4-5 years sales / marketing experience is essential. Experience in the Telecoms Industry is advantageous. Overall, at least 5 years leadership/people management experience is essential.
Job Knowledge:
Knowledge and understanding of mobile, IT and Retail industry in SA Business planning Specialist knowledge of managing sales/marketing plans and targets In-depth knowledge of Telco products and services Operations management of cross functional teams Management by projects
Job-Related Skills:
Strong customer focus Strong interpersonal Problem-solving skills Excellent written and verbal communication skills Strong business and financial acumen Analytical People leadership and stakeholder management skills Good negotiation skills Time management skills
Attributes:
Ability to work under pressure Action Orientated Emotionally mature High Resilience Assertive Persuasive Confidence
Closing date for Applications: 15 November 2024.
The base location for this role is Vodacom Nelspruit.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
