Our client seeking a dedicated Front Office Duty Manager to join their team at their prestigious 5-star game lodge. In this role, you will oversee daily front office operations, ensuring exceptional guest experiences while leading a team of front desk staff. Your proficiency in Opera will be essential for managing reservations and enhancing guest interactions.
Duties and Responsibilities:
- Supervise daily front office operations to ensure a seamless guest experience.
- Lead and motivate front desk staff, providing training and support as needed.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address and resolve guest inquiries and concerns in a timely manner.
- Monitor and manage reservations using Opera to optimize occupancy and revenue.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Prepare reports on front office activities and guest feedback for management review.
- Assist in developing and implementing front office policies and procedures.
Experience and Qualifications: - Recent experience in a front office role within a luxury hotel or game lodge setting.
- Proficient in Opera PMS (Property Management System).
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with a focus on delivering exceptional guest service.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and the ability to work under pressure.
#J-18808-Ljbffr
