*Location: Glasgow*
*Hours: Monday to Friday 9am-5.30pm*
*Salary:£60,000 to £70,000*
Who we are
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details
We are looking for a MI Manager to play a proactive part in the strategic planning, production and effective management of all MI and Outbound solutions and services within our business.
The role holder will also be responsible for ensuring that the departmental staffing structure, policies, procedures, and systems are aligned to, and managed in line with Kura’s Strategy.
Key Requirements
* Take full ownership of the KURA MI/BI production processes, ensuring consistent and efficient outputs.
* Collaborate with internal stakeholders to design and deliver comprehensive, organisation-wide reporting.
* Act as the primary contact for clients, gathering and implementing MI requirements during new business implementations.
* Drive continuous improvement initiatives to enhance the MI capabilities of KURA.
* Lead the professional development and skill-building of the MI and Dialler teams.
* Manage and prioritise ad-hoc reporting requests, ensuring accurate and timely delivery by the MI team.
* Provide insightful, value-added analysis of generated reports to support business decisions.
* Offer pre-sales support to the Business Development team by delivering relevant MI insights.
* Lead dialler technology upgrades and process improvement initiatives to enhance operational efficiency.
* Oversee the evaluation, implementation, and management of dialler technology solutions.
* Define key performance indicators (KPIs) and establish performance benchmarks for dialler operations.
* Ensure compliance with regulatory standards governing outbound calling activities by developing and enforcing policies to mitigate compliance risks.
Benefits
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements
* Over 4 years experience in a similar role.
Next steps
If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.
To apply, click the apply button
Job Type: Full-time
Pay: £60,000.00-£70,000.00 per year
Schedule:
* Monday to Friday
Work Location: In person
