Role: System Engineer
Location: Leeds, LS15 or can be fully remote with occasional travel to LS15 (with hybrid working after completion of training)
Salary: £35-£45k DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week plus on call rota (1 week per month)
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We are seeking an IT Application Support Specialist to provide technical support for our business-critical applications. The ideal candidate will troubleshoot, resolve, and escalate application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
Provide first and second-line support for internal and external business applications
Diagnose and troubleshoot application issues and system errors, ensuring timely resolution or escalation
Monitor and maintain application performance, availability, and security
Document technical issues, processes, and support procedures
Train end-users on applications
Assist with software upgrades, patches, and application deployments
Participate in incident management, ensuring SLAs and KPIs are met
Identify opportunities for process improvements and collaborate with other stakeholders to ensure issue resolution
Who are we looking for?
Extensive experience in an IT support or application support role with proficiency in Linux and networking fundamentals (TCP/IP, DNS, VPN) and SQL, Oracle, Active Directory, Group Policy and authentication services
Proven track record of supporting business-critical applications/trouble shooting in a complex environment and operating within security/GDPR regulatory requirements
Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS) is highly desirable
Knowledge of ITIL processes and best practices (incident, problem, change management).
Experience working with ticketing systems (e.g., ServiceNow, JIRA)
Ability to read and interpret logs in applications such as Elk and Kibana or NewRelic and an understanding of databases, SQL, C# or other languages
Ability to interpret technical information and convey it to non-technical stakeholders
Strong team player who is highly organised, tenacious, ambitious, with the will to succeed whilst always having a patient first approach
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
#INDTECH
