Introduction We are looking for a Client Growth Manager (CGM) to join our dynamic team. This role is crucial to driving revenue growth and building lasting relationships with key clients. The ideal candidate will have experience in B2B environments, managing the entire client journeyfrom onboarding and account management to upselling and cross-selling. With a deep understanding of SaaS solutions, the CGM will collaborate with internal teams to meet evolving client needs while ensuring exceptional customer satisfaction and long-term retention. If you are passionate about sales, customer success, and continuous improvement, this role is an exciting opportunity to make a significant impact. Job Purpose In this role, you will drive revenue growth by managing the entire client lifecyclefrom onboarding to ongoing account management. You will identify new opportunities for upselling and cross-selling while delivering outstanding customer satisfaction. A key aspect of your role will be building long-term client relationships and working with internal teams to meet client needs. Your ultimate goal is to ensure long-term client retention and business growth through proactive account management and solution implementation. Key Responsibilities Sales and Business Development Identify and pursue new business opportunities through targeted outreach, industry networking, and lead generation. Conduct product demonstrations and sales pitches to highlight the SaaS platforms value proposition. Develop and manage a sales pipeline to meet revenue targets. Achieve R30,000 in monthly recurring revenue from new deals, with a sales cycle duration of under 50 days. Account Management and Client Growth Conduct regular account reviews to identify upselling and cross-selling opportunities. Build strong relationships with key decision-makers within client organizations. Collaborate with product and marketing teams to introduce new features, ensuring platform value alignment. Achieve 20% quarterly growth on client book value and 8/10 NPS (Net Promoter Score). Client Onboarding and Implementation Management Create customized onboarding plans, ensuring a smooth transition from sales to implementation. Coordinate with technical teams to ensure timely and accurate SaaS platform setup. Provide training and support during onboarding to maximize platform adoption. Ensure 95% of clients are onboarded within 30 days, with a 90% post-implementation satisfaction score. Customer Success and Relationship Management Conduct regular check-ins and performance reviews with clients to gather feedback and address concerns. Coordinate issue resolution to maintain high levels of customer satisfaction. Develop strategies to increase platform engagement and feature usage by 25% per quarter. Contract and Renewal Management Monitor contract renewal timelines and initiate discussions in advance. Negotiate contract terms to secure long-term commitments and mutual benefits. Achieve over 90% contract renewal rate with an average extension increase of 10%. Minimum Education (Essential) Matric Minimum Education (Desirable) Diploma or certificate in business or HR-related fields is beneficial. Minimum Applicable Experience (Years) 35 years in sales, account management, or customer success roles within a B2B environment. Required Skills and Experience Essential : HR Tech industry knowledge CRM system proficiency Expertise in SaaS and enterprise account management Presentation skills Desirable : Familiarity with Google Suite, MS Suite, ZOHO, and LinkedIn Tools and Technologies You Will Use CRM systems (e.g., ZOHO) Google Suite, MS Suite SaaS platforms Personal Characteristics Strong decision-making and goal-oriented mindset Excellent interpersonal and communication skills Comfortable working in fast-paced, dynamic environments Analytical thinker with a solution-oriented approach Passionate about customer engagement and retention Competencies Essential : Examining Information, Interacting with People, Empowering Individuals, Meeting Timescales Important : Establishing Rapport, Articulating Information, Showing Composure, Taking Action Wamly Values Radically Honest : We give direct feedback and see vulnerability as a strength. Growth Focused : We challenge norms to improve continuously. Impact Driven : We strive for excellence and data-driven decisions. Contagiously Enthusiastic : We embrace change and contribute positively. Intentionally Caring : We support customers and teammates and celebrate achievements together. Remuneration Market-related salary based on experience and qualifications.
