IT Technicians in Amazons Operations teams don’t have traditional officeroles – they take care of the various IT systems at the heart of ouroperational sites. As an IT Support Technician, you’ll work at a logisticssite alongside colleagues, remote support teams and the business to offer acrucial IT support function. In this role, you’ll work with the latesttechnology in an environment that encourages mentorship and career growthopportunities. Being part of this team at Amazon means you’ll have learningresources to develop your career and technical skills at your own pace andearn industry-recognised qualifications. Key job responsibilities Support local users by installing, supporting and fixing issues on the ITinfrastructure, end-user devices and applications Manage tickets, providing both first and second-line support Provide proactive maintenance to maximise the availability of all IT equipment Implement projects and deliver innovations together with other IT Servicecolleagues A day in the life From day one, you’ll be involved in helping us grow our capabilities throughdeploying the latest technologies and helping colleagues get the most use outof their IT. If you enjoy a fast-paced environment, this is a fantasticopportunity. You will have the chance to suggest ways that we can improve oursystems and collaborate with others to upgrade the service we give to internalcustomers wherever possible. About the team Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’sglobal operations. Maintaining, upgrading and protecting the IT infrastructureand end-user devices of one of the world’s largest businesses requires diverseskills. Some of the team are engineers who help implement solutions and createnew ones, whilst other people take management roles, providing leadership toour tech support colleagues so they can better help our end-users. Amazon’s OTS team work hard to balance performance and sustainability in allnew solutions. Lots of our people are based on site. Our team operates aroundthe clock, making sure we can offer support or carry out important maintenancewith minimal business interruption. ### BASIC QUALIFICATIONS- Experience supporting Windows, Mac andor Linux operating systems in acorporate setting - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thinclients, PCs, scanners, and portable handheld terminals - Experience with network troubleshooting and support - UK valid driving license required ### PREFERRED QUALIFICATIONS- CompTIA A+, CompTIA Network+, CiscoCCNA, Linux (Redhat), Microsofthardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy and the securityof your data is a longstanding top priority for Amazon. Please consult ourPrivacy Notice (https:www.amazon.jobsenprivacy_page) to know more abouthow we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, nationalorigin, gender, gender identity, sexual orientation, protected veteran status,disability, age, or other legally protected status. For individuals withdisabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.
