Requirements:
Relevant tertiary qualification.
Previous experience in e-commerce, digital marketing, or social media management.
Excellent written and verbal communication skills in Afrikaans and English (essential).
Comfortable working within a fast-paced and continually changing environment.
Strong organisational and project management skills.
Strong leadership skills with a can-do attitude.
Strong analytical skills, with the ability to interpret data and make actionable recommendations.
Natural sense of empathy for customers.
Responsibilities:
Handle customer service inquiries and order-related issues.
Support the customer service team with any website, product, order, or warehouse questions.
Stay informed of product deliveries, replenishments, and preorder timelines.
Monitor inventory levels and assist with coordinating special campaigns, subscriptions and ad-hoc projects.
Participate in planning and execution processes for promotion drives.
Assist with personalisation initiatives.
Assist with order management and support the processing of returns, exchanges, and collections on a daily basis.
Weekly customer service and feedback reporting.
