Description
Hello Future Product Portfolio Manager
FNB Connect and Service Provider is looking for a dynamic and highly driven Product Portfolio Manager to join their team. The successful applicant will assist in defining and then delivering on strategy aligned to the bank philosophy of “shared prosperity”. The focus will be on leveraging product management to manage and deliver customer centric solutions / value propositions through the established frameworks that ensure the achievement of our strategic objectives and targets.
Are you someone who can:
Quickly understand new concepts and how they meet the needs of stakeholders. Clearly articulate concepts to a range of audiences to ensure alignment and motivation towards a shared objective Understand the close interplay in a competitive market between; customers, technology, competitors, regulations and our internal operating environment and how this impacts delivery of value to stakeholders. Develop new value propositions – that align to segment strategies - and enablement processes that drive our key objectives and targets Understand key cost drivers and identify process improvements to contain and reduce costs without impacting the customer / operations negatively Identify and utilize opportunities for revenue growth to deliver on sales targets Develop, encourage and nurture collaborative relationships across cross functional teams internally and externally Display and encourage an appreciation of teamwork and inclusivity Compile reports that track progress and guide business to make informed decisions Ensure development and continuous value add improvement to operational processes Identify, describe and manages risks in own area of responsibility through implementing mitigations Identify opportunities to expand customer base with potentially profitable customers Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy Manage team performance (internal to our team and across the business unit) in achievement of business objectives Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards Ensure full understanding of customer needs to deliver a quality service Ensure customer service solutions are aligned to the business operational plan; Organizational values and service standards Communicate how customer service solution will be implemented and secures buy-in Manage and lead strategic projects Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options Ensure resolution of customer queries and complaints timeously and ownership of issues Analyze customer feedback to help improve customer service Propose ideas to improve customer experience & service Align business process to strategy and clients Understand technical capabilities of our systems and platforms and in doing so drive for creative solutioning leveraging what is available to us. Conduct industry & competitor analysis to identify opportunities for innovate new value propositions Design and implement processes that improve efficient for any new credit product Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy Monitor customer feedback reports and align processes to maximize efficiencies Engage with customers to understand their unique requirements, drive value optimization and advise best options for product integration and wealth management Manage the growth of active customer account base Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes Ensure implementation of relevant policies, governance and practice standards across the business Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks Educates others and makes suggestions for improvements Networks and participates in cross functional forums where required Develop, encourage and nurture collaborative relationships across area of specialization Manage and engage with a range of external partners Understand data and create insights from the data that can lead to value proposition / process or experience improvements Easily understand commercial principles and apply these to the design / pricing of products and services
You will be an ideal candidate if you have:
BCom or Engineering Degree 10+ years of experience in the telecommunications industry Mobile network product management / product development / value proposition development / customer value management experience Great Communication and Negotiation skills
You will have access to:
Opportunities to network and collaborate Challenging but rewarding work environment Opportunities to innovate Opportunities to grow
We can be a match if you are:
Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to. Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Adaptable, curious and willing to learn. Passionate in providing insights. Thrive in a collaborative environment.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
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Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/11/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
