*About us:*
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well known international company. For this client we are looking for a well organized, ambitious
*About the Position:*
who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
*Responsibilities:*
· *Application and OS Maintenance*: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
* *Diagnostic Troubleshooting*: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
* *Incident and Problem Management*: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
* *Performance Monitoring*: Monitor and address performance-related issues
* *User Training and Advice*: Provide advice, training, and corrections (permanent or temporary) to users
* *Documentation and Enhancements*: Update or create documentation, manipulate data, and define enhancements
* *Collaboration*: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
*Required skills:*
* Prior experience in a customer-focused end-user support role is valuable. This could include roles like *Help Desk Technician*, *Desktop Support Specialist*, or similar positions
· German & English language proficiency
* *Customer-Focused Support:* Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
* *Incident Resolution*: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
* *Microsoft Product Knowledge*: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
Job Type: Full-time
Work Location: In person
Application Deadline: 14/10/2024
