Company:Finning (UK) Ltd
Number of Openings:1
Worker Type:Permanent
Position Overview:Working as part of our fast-paced and supportive Parts Direct Sales Team. The Parts Sales Coordinator is the first point of contact for our customers. You will deliver an excellent customer experience throughout the parts order process through all parts channels.
You will enjoy talking to customers on the phone and via email, understanding customer needs and providing timely solutions.
Job Description:Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.
Engage with customers, understand customer needs, and successfully identify the right route for the call to take.
Actively support customers to find Finning parts and services.
Discuss promotions with customers and ensure warm leads are followed up.
Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
Enhanced maternity and paternity packages
Health Cash Plan
Family-friendly policies to support working parents
Support from a team of 40+ Mental Health first-aiders
Career growth and development opportunities.
Employee wellbeing solutions
Electric car scheme (UK)
The opportunity to support your charity of choice via Give As You Earn
Length of service or recognition awards
Knowledge, Skills and Experience:
Customer service and relationship building skills
Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)
Previous call handling experience, but not essential
Ability to record accurate data
IT skills, good ability with Microsoft packages
Education & Experience:
Customer service experience
Educated to GCSE standard
Understanding of the Engineering and Power Industry
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
