IT Technicians in Amazons Operations teams don’t have traditional office
roles – they take care of the various IT systems at the heart of our
operational sites. As an IT Support Technician, you’ll work at a logistics
site alongside colleagues, remote support teams and the business to offer a
crucial IT support function. In this role, you’ll work with the latest
technology in an environment that encourages mentorship and career growth
opportunities. Being part of this team at Amazon means you’ll have learning
resources to develop your career and technical skills at your own pace and
earn industry-recognised qualifications.
Key job responsibilities
Support local users by installing, supporting and fixing issues on the IT
infrastructure, end-user devices and applications
Manage tickets, providing both first and second-line support
Provide proactive maintenance to maximise the availability of all IT equipment
Implement projects and deliver innovations together with other IT Service
colleagues
A day in the life
From day one, you’ll be involved in helping us grow our capabilities through
deploying the latest technologies and helping colleagues get the most use out
of their IT. If you enjoy a fast-paced environment, this is a fantastic
opportunity. You will have the chance to suggest ways that we can improve our
systems and collaborate with others to upgrade the service we give to internal
customers wherever possible.
About the team
Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s
global operations. Maintaining, upgrading and protecting the IT infrastructure
and end-user devices of one of the world’s largest businesses requires diverse
skills. Some of the team are engineers who help implement solutions and create
new ones, whilst other people take management roles, providing leadership to
our tech support colleagues so they can better help our end-users.
Amazon’s OTS team work hard to balance performance and sustainability in all
new solutions. Lots of our people are based on site. Our team operates around
the clock, making sure we can offer support or carry out important maintenance
with minimal business interruption.
### BASIC QUALIFICATIONS
- Experience supporting Windows, Mac andor Linux operating systems in a
corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin
clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
- UK valid driving license required
### PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, CiscoCCNA, Linux (Redhat), Microsoft
hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visit
https:www.amazon.jobscontentenhow-we-hireaccommodations.
