We treat every day just like it’s day one. And we never sit still while we do
it.
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We’re seeking an experienced, Operations Manager to join our Customer
Fulfillment team. You’ll operate out of one of our dynamic Fulfillment
Centers: these sit at the heart of Amazon’s world-class, rapidly growing
business. They’re where we manage our fast-moving inventory; they’re also
where we developed our smart, industry-leading workflows.
As an Operations Manager, you’ll deliver inspiring, supportive leadership for
the teams you manage. But at the same time, youre willing to pitch in and get
hands-on whenever necessary
You’ll be directly responsible for managing a team of Area Managers and their
direct reports on night shift: meanwhile, you will report to the Senior
Operations Manager of your Fulfillment Center. The quality of your leadership
is key to success in this role: youll motivate and support your teams to do
their best work, while planning schedules and activities that balance their
needs with that of the business.
Another key aspect of your role will be to lead on numerous process
improvement projects, with the aim of streamlining all activities, both for
yourself and the team members you manage. The ideas, innovation and leaps out
of the status quo that you come up with could very well be rolled out across
the Amazon network: this immense opportunity is yours for the taking.
Job Description
Your role will be pivotal in the overall management, control, organisation and
direction of either Outbound or Inbound operational areas of your FC on night
shift. Your responsibilities will include, amongst others:
- Maintaining Health and Safety standards within your remit area, while
promoting an inspiring Health and Safety culture on-site,
- Become a subject matter expert on specific, larger-scale processes and
activities within FCs, such as 5S audits,
- In your inventory control and systems environment, you’ll manage timely
data collection, updating operations metrics on an hourly basis,
- Therefore, you’ll aim to achieve productivity targets, reduce cost per
unit, eliminate errors and ensure an excellent customer experience,
- Work closely with other support teams (HR, Finance, Facilities, Safety and
Security, IT) on staffing plans, schedules and performance levels,
- Implement process change and contribute in cross-functional Six Sigma
initiatives within your site and the broader Amazon EU Operations network,
Key job responsibilities
Lead and supervise a team of Area Managers (2-4 front-line supervisors
depending on shift and activity levels) and 100-300 hourly employees for
operations within the Fulfillment Center.
Responsible for the overall safety, quality and performance and customer
experience of the shift.
Carry out supervisory responsibilities in accordance with the organization’s
policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and
discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process
improvements and the ability to keep pace with our explosive growth while
motivating others to meet the challenges of an extremely deadline-driven
environment.
### BASIC QUALIFICATIONS
Bachelor’s degree (or working towards a bachelor’s degree) .
Advanced proficiency in written and verbal English. Relevant experience in
performing data analysis
### PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon.
If you have all the basic qualifications above, we’d love to hear from you.
Experience in Lean, Six Sigma and Kaizen techniques Experience in a similar
logistical working environment Relevant experience working with the MS Office
suite (Word, Excel, Outlook) in a professional environment
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visit
https:www.amazon.jobscontentenhow-we-hireaccommodations.
