Position: Lead Network Support Specialist
Location: Farringdon London
Markets: UK
Direct Report of: Asset Development & Operations Director
Who is ECN:
Executive Channel Network (ECN) forms part of the Executive Channel Holdings (ECH) group, with offices in London, Paris, Frankfurt, Munich, Hamburg & Sydney.
ECN is a managed digital content network with digital display screens located within the lift lobby/reception areas by our fully bespoke installations. We incorporate the aesthetics, look, and feel of the areas plus the client requirements to ensure we reach the entire building population as they arrive and leave the office.
Primary Objectives:
• Remote fault resolution via various available tools and programs
• On site fault resolution
- Equipment replacement and diagnostics at client sites
• Managing Ticket Management System
- Creating and Updating Support Tickets
- Identifying trends and Reporting on them
• Creation of Technical and Documentation (Procedures, Hardware & Software Setups)
• Proactive Maintenance undertaking extensive maintenance visits on each site, to ensure a fully
operational system.
• Monitor, manage and update Broadsign (Digital Signage Platform) daily with existing and new
inventory.
• Manage and introduce new programmatic SSP s to ECN platform alongside operational team
• Manage relationship with ECN s telecom partners and update the wider operational team
• Undertake key project management tasks, as instructed by ECN s Project Manager
• Stock Allocation & Management through our Asset Management System
• Installation Planning and Preparation -
- Configuring Equipment Prior to Installations and site visits
- Network Cabinet Building
Secondary Objectives:
• Research & Development testing and reporting on new technology to the wider business
• Work effectively with a variety of internal teams, including Asset Development, Sales, and Finance
• Undertake screen upgrades on site under the management of ECN s Project Manager
• Build a strong rapport with building management teams through on-site visits and email/phone.
• Assist in scheduling client content and ECN dynamic content via Broadsign (Digital Signage Platform)
IT Objectives:
• Daily IT support for all ECN users, working alongside ECN S Head of IT.
• Prepare new laptops/desktops for all ECN users, working alongside ECN S Head of IT
• Add/remove AD users (+add/remove 0365 licences)
• Assist ECN s Head of IT in setting up/installing any system or configuration
ECN Job Description Lead Network Support Specialist
Critical Competencies:
• Full UK Driving License
• Computer literate
• Computer Networking skills (TCP/IP, VPN) Cisco Certified Network Associate (CCNA)
• AV/Digital Signage knowledge/experience
• Excellent knowledge of Windows OS (Windows 7 & 10 Embedded)
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G)
• Experience in remote support via TeamViewer
• Excellent workmanship and teamwork
• Experienced in problem solving
• Excellent written and oral skills
• Excellent attention to detail and thorough planning
Secondary Capabilities:
• Honesty, Loyalty and Integrity
- Ensuring all decisions made on behalf of Executive Channel will achieve both short term and longterm objectives of Executive Channel and our clients
• Results Driven
- Accept personal responsibility for business objectives, measuring performance and outcomes against
agreed standards.
• Planning and Organization
- Proven ability to prioritise, delegate and, manage time effectively.
- Able to organise and manage stock in an orderly manner.
• Judgement
- The ability to maintain an objective problem-solving attitude towards obstacles and create viable
strategic options for them.
• Vision
- Must have the ability to direct efforts towards high pay off activities.
• Persuasion
- Able to influence all decision makers on a piece of business.
• Leadership
- Preparedness to put forward and implement ideas and methods that will benefit the ECN team.
- Proven ability to work and lead a variety of internal and external teams.
What we ll provide:
o A dynamic, fast-paced sales and professional business practice
o A fun and social working environment with regular social events
o The opportunity for you to apply your learned skills and develop your career
o A dedicated and thorough induction and in-house systems training
o Periodical industry training programs - in-house and external as required by the role
o Regular events and company conferences
o A competitive remuneration package, commensurate with the role, your experience and skills.
N.B This job description is not exhaustive and may be changed from time to time by management to suit the exigencies
of the business.
