Customer Service Administrator
Monday-Friday 9am-5pm (Office based)
22,308
Permanent, full time
Manchester
Do you have strong administration/customer service experience?
Are you a highly organised individual with strong admin skills looking for your next challenge?
If so, then we have the role for you!
Our client, a leading company who specialise within financial services across the UK, are looking for Administration Officers to join their team based in South Birmingham.
Customer Service Administrator Responsibilities:
- Processing of inbound post and uploading to our case management system, including returned mail
- Franking and sending outbound post
- Applying cheque payments to our case management system and posting them to our bank
- Maintain case management system with a range of types of updates, including actions requested by our clients
- Printing legal documentation for our legal team
- Sending out invoices to our clients
- Reviewing closed accounts where correspondence is received to decide on whether action is required or not
- Reviewed accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams
- Reviewing accounts flagged as conflict of interests
- Locating accounts where unverified correspondence is received and uploading to the case
- Bespoke process for a large client to create a new account on their case management system once we have entered judgment against the customer
- Admin support for the remainder of the Client Services team, plus our legal team and collection team as required
- Handling deliveries, visitors to the office, and distribution of stationary
Customer Service Administrator Benefits:
- On site parking
- Holiday entitlement
- Company pension
- Company life assurance
- Fully paid training
- Ongoing development & progression opportunities
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
