THE COMPANY Our client have been a global leader in business travel for almost 30 years.
THE ROLE Our client is looking for a Client Manager to join their Business Travel team.
Client Manager key responsibilities:
- Manage a diverse customer portfolio.
- Ensure customer satisfaction through effective client management practices.
- Build enduring relationships across customer organisations.
- Collaborate with support teams to resolve issues and provide feedback for improvements.
- Plan and develop partnership plans to measure success and identify areas for improvement.
- Facilitate smooth transition to new contracts and frameworks, including site testing and planning.
- Review travel patterns and recommend policy changes for optimal value.
- Conduct booker training and engagement sessions, providing feedback for continuous improvement.
- Analyse customer data to identify saving opportunities and ROI.
- Provide feedback, support, and customer insights to the Client Services management function.
- Stay updated on travel industry news, market intelligence, and competitor activity for strategic input.
- Conduct regular meetings and communication to build strong relationships and implement action plans.
- Participate in monthly team meetings, providing a strategic overview of clients and identifying risks and opportunities.
- Keep Lead Client Manager and Head of Client Services informed on client updates, opportunities, and outcomes.
- Retain and develop business opportunities.
THE PERSON Client Manager key experience, skills and qualifications:
- Minimum 2 years experience within Travel industry Account Management.
- Previous experience managing multiple projects.
- Proven ability to collaborate with a variety of clients and stakeholders.
- Excellent focus on client relationships.
- Passionate about business growth.
- Excellent written and verbal communication.
- Strong analytical skills and ability to work under pressure.
