Job Title: Clubhouse Manager
Reporting to: Owner and Founder
Hours: Week 1: Monday to Friday 8.30am - 6pm, Week 2: Tuesday to Saturday 8.30am to 6pm.
Salary: 30,000 to 35,000
Line Management of: Clubhouse Chef, Clubhouse Assistants
Main Purpose of the Role
Ensure the efficient and smooth daily operation of the Clubhouse, fostering a warm and welcoming atmosphere for all guests and members.
Key Responsibilities
Customer Service & Front Desk Management
- Maintain a high standard of customer service through proficient management of the front desk.
- Attention to detail in managing all bookings, including lessons and corporate events, while ensuring all daily tasks and inquiries are handled promptly and professionally.
- Manage and maintain the Clubhouse calendar.
- Manage all aspects of cellar operations, including inventory control, stock rotation, and supplier coordination, to ensure optimal beverage quantity.
- Manage and reconcile store credits on a daily basis.
- To act as key holder for the Clubhouse as and when necessary
Event Planning & Execution
- Plan and manage shooting events for up to 20 participants and non-shooting events.
- Support the Events and Sponsorship Team with sales and management of events.
- Ensure necessary food, beverage and staffing support for events.
Team Management & Collaboration
- Oversea the Clubhouse Chef and collaborate to ensure a well-curated menu is available and events are catered to the highest standard.
- Work with the Accounts Department to manage transactions and conduct monthly stock take.
- Manage store credits and promotions.
Membership & Sales
- Develop and manage responding to enquires and oversee renewals.
- Drive sales of courses with the ability to upsell.
Health & Safety
- Ensure health and safety protocols are followed at all times.
Any other duties, as required.
Skills & Attributes
Essential:
- Strong customer service skills and a customer-centric approach.
- Experience of managing a team.
- Strong organisational skills.
- Collaborative team player with a positive attitude.
- Exceptional communication skills.
- Flexible approach to work.
- Level 2 Food Hygiene certification.
- Competency in Microsoft Office.
