About the Role
We have an amazing opportunity for an experienced customer focused individual to join our team as a STARS/Branch Support Officer. Working for our high-profile clients in Perth, Dundee and surrounding areas.
STARS at Securitas combine outstanding customer service and security to our clients, their staff, visitors and customers.
We combine excellent customer services across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Third party vendor management and much more all combined with a discreet and vigilant security service.
- Shift Pattern (48 hrs per week)
- Must be available for shifts between 06:00 - 19:00
- 5 days out of 7 (weekend work included)
- Pay Rate - 14.50 per hour
This is a hybrid role of STARS Front of House support and Security Officer work, Full clean license and own transport essential.
Job Opportunity
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focussed experience
- Create an individual tailored visitor experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
- Highest quality personal appearance.
- Friendly, positive and people oriented.
- Flexible, professional and adept at working under pressure.
- Outstanding written and verbal communication skills.
- Customer oriented with a passion for high-level service.
- Working knowledge of administrative computer packages such as MS Office.
- Polite and proactive.
- Punctual and trustworthy.
- Able to use initiative and highly adaptable.
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.
- UK National's only
- Willing to undergo Security Clearance process
- SIA license (Securitas will support to gain)
- Full clean driving license
- Own transport
About Company
We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.
Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!
We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.
Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.
Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership
