Matric. Minimum 3 years experience within the Forklift, Engineering or Tooling Industry
Staff leadership and performance management
Staff leadership and performance management:
Develop/implement departmental manpower structures and manage/lead Site teams towards achieving stipulated goal and objectives.
Develop, implement and communicate performance targets, measures, standards and outcomes to staff.
Implement communication strategies to ensure effective communication of relevant information and involvement of staff.
Manage staff performance through counselling, training, and corrective action.
Manage change, disputes, grievances in accordance with procedures and accepted practices.
Monitor processes and implement, maintain and/or improve procedures and/or systems to ensure effective and efficient process/variability control.
Ensure implementation HR/SHEQ policies and procedures.
Manage contract profitability.
Manage Work in progress for maintenance and chargeable work.
Participate in the handovers/delivery of machine with sales.
Manage the load testing process and ensure all machines comply with legal requirements.
Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure.
Project execution:
Monitor dispatch of products/delivery against targets and take timeous corrective action.
Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
Tracks, analyse and report on service levels matrices
Carry out random inspections on customer’s equipment after service and repairs have been completed as part of QC process.
Collect monthly excess hours
Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the management team
Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s)
Submitting weekly reports accurately and on time
Liaise with customers as required and ensure effective customer feedback communication processes.
Resolve/assist in the resolution of disputes with customers and subcontractors on site.
Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently.
Lead and direct all the major contracts under the service of support area.
Ensure that all breakdowns and/ or repairs performed that are still warrantied, warranty claims are processed accordingly.
Business strategy/planning/budgeting:
Participate in the development of the departmental business plan and budget.
Develop performance targets and monitors progress/takes corrective action where required.
Review monthly costs, analysis variances, reports against variances and takes corrective action.
Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.
