About Us: Our Company is a leading name in the motorcycle industry, known for our passion for two-wheelers and commitment to excellence. We are seeking a highly motivated and experienced Service Manager to join our dynamic team. If you have a proven track record of leadership in a workshop or service environment and a passion for motorcycles, we want to hear from you. Key Responsibilities: Leadership & Team Management: Lead, mentor, and motivate the workshop and service team to deliver exceptional performance, ensuring the highest standards of service and productivity. Customer Service Excellence: Ensure the delivery of outstanding customer service, fostering long term relationships with customers and ensuring satisfaction. Operational Efficiency: Implement and oversee efficient processes and best practices to streamline workshop operations and improve turnaround times. Communication: Collaborate closely with the sales team and customers, ensuring timely and accurate communication regarding repairs, services, and technical support. Event Support: Manage technical backup and support during motorsport events, particularly Enduro competitions, working closely with relevant departments. Quality Control: Maintain a hands-on approach to ensure that all work is completed to the highest quality standards, including regular audits of work completed. Health, Safety, & Compliance: Oversee adherence to health and safety standards within the workshop, ensuring compliance with all legal requirements and industry standards. Industry Awareness: Stay updated on the latest industry trends, with a particular focus on Enduro and competitive motorcycle events, ensuring the company remains at the forefront of innovation. Required Skills & Qualifications: Leadership Experience: Proven leadership abilities with a stable and consistent employment history, ideally in a similar role. Technical Expertise: Extensive industry knowledge of motorcycle mechanics, with strong technical proficiency across a variety of motorcycle brands and models. Qualifications: Relevant certifications in motorcycle mechanics, workshop management, or related fields will be advantageous. Communication Skills: Strong written and verbal communication skills, with the ability to effectively liaise with customers, staff, and management. Customer Service Oriented: A commitment to providing an excellent customer experience, with the ability to handle difficult situations diplomatically and professionally. Administrative Skills: Proficiency in workshop management software, inventory control, and CRM systems, ensuring accurate record-keeping and reporting. Event Experience: Experience supporting motorsport events and understanding of the technical demands involved. Time Management: Strong organizational and time management skills, with the ability to prioritize and delegate effectively in a fast-paced environment. Licenses: Valid Motorcycle & Vehicle License (Code A & B) is essential. Age Preference: Dynamic individuals preferably under the age of 45 years. Proximity: Candidates should reside in close proximity to the dealership or be willing to relocate. Desirable Skills & Attributes: Strong problem-solving abilities with a proactive approach to overcoming challenges. Ability to work under pressure and manage multiple tasks simultaneously. Knowledge of health and safety regulations specific to workshop environments. Financial acumen, with experience managing workshop budgets, cost control, and profit optimization. Ability to mentor and develop junior staff members, fostering a culture of learning and development within the workshop team. Package & Benefits: Salary: Industry-related and experience-dependent. Incentives: Profit-sharing opportunities based on performance. Growth Opportunities: Opportunities for professional development within the company and the motorcycle industry.
