Academic (Degree or Diploma): Matric, FAIS Compliant (Full Short Term Insurance Qualification at NQF level 4 or higher) Functional Certificate Courses: Successfully Completed RE 5 Minimum five years relevant work experience in Short Term Insurance Ability to function independently and under pressure; Assertiveness; Continuous Learning; Commitment; Customer Driven; Excellent Communication skills; Flexible and Adaptable to change; Goal oriented; High attention to detail; Honesty, Integrity and Ethical Behaviour; Results oriented; Self-Starter / Proactive / Ability to use own initiative; Team player. Key Performance Areas : Underwriting Manage own area of Control Key Clients : Directors; Management; Internal Staff; External Service Providers; Clients / Customers Performance Standard / Quality Standards Capture and collate client and risk details received from Sales; Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guidelines and mandates. Other Insures: Approach market for quotes; Provide Sales with quotes and product comparison from Insurers. Ensure all FAIS documents are completed and signed by Client and Sales. On confirmation from client / sales arrange cover with Insurer. Process policy documents raise debits where applicable; New business pack to be emailed to AE / Client. Renewals: Renewal listing, claims experience and loss ratio will be provided 12 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set) Check to see if all relevant FAIS documents are on file, if not request outstanding documents from AE. Review the latest record of advice on the policy; Review correctness of cover and insured details on policy; Send the renewal comparison and schedule to the insurer for review and sign off. Sales to provide negotiated terms on policies with insurer terms wide of automated rule set. Do not amend any renewal terms, unless agreed and signed off by the Insurer. Binder Insurers: Renew in line with Insurer Underwriting Guidelines and mandates. Assist AE with market exercise where necessary AE to provide ROA, minutes of meeting of renewal discussion with client attach to policy Provide Insurer with finalised renewal schedule Process policy documents raise debits where applicable ensuring debit is raised in correct financial period. Send completed/signed off renewal to client (copying in AE) Confirmations: Cover confirmation to be processed immediately cc AE, client and Insurer Diarise if there is outstanding information. Process amendment directly request outstanding info and diarise if not provided. Amendments: Acknowledge receipt of amendment request advise AE; Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates; Other Insurers: Obtain terms and process amendment; Send copy to Insurers this is applicable to Commercial only; Email updated schedule to client, copying the AE; Cancellations: Advise AE immediately. AE to complete the retention form and advise why they could not retain Send to Team Lead for cancellation to be actioned. Prep refund requisition when required - send to Team Leader to be authorised and send to finance to action refund. Multi-Claimants / Portfolio Management: Review policies for corrective action, make recommendations and send to insurers for sign off Process corrective endorsement / cancellation on Insurers advice. Or Process corrective endorsement / cancellation as part of the renewal (rule set) raised; Manage own area of control: Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave. Be punctual, keeping to prescribed hours / timekeeping; Deadlines: Ensure all turnaround times and target dates are adhered to; Display personal accountability for own actions, quality of work and personal development; Effectively and efficiently maintain electronic filing system. Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to; Ensure required response times to emails and telephonic messages are adhered to. Ensure all diary items are kept, followed up and actioned close when finalised Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to. Always Exhibit Core Values (Professionalism, Integrity, Perseverance, Positive Attitude). Maintaining professional behaviour and work ethic; Perform adhoc duties as allocated from time to time; Team player and adhere to the backup arrangement as required by department to ensure cohesion.
