Reporting to the Senior Manager (Private and export Sector) JOB DUTIES AND RESPONSIBILITIES (SUMMARY): Dealing with customers' complaints and resolving amicably Managing existing client base, by regular visits and consults Growing base to include new and potential clients Compiling and reporting on sales forecasts and call reports React to customer needs timeously and effectively Maximize sales potential from the existing client base Conduct on-going analysis of market trends and environmental factors to adapt strategies Participating in sales strategies Monitor competitor behaviour in the market Ensure client sustainability and growth (where applicable) Follow the quotation process, i.e. who we quote and how we quote to make sure we obtain the order Provide guidance on pricing requirement on bulk deals to big wholesalers Drive to improve cash conversion cycles Reviewing A/R aging and helping in the collection process of the database Handling account queries as well as credit note approval Meeting and/or exceeding sales targets agreed upon between the employee and the company Ensuring profit sustainability Follow through on orders from inception to delivery and payment thereof The employee is required to take all reasonable steps to prevent or reduce any actual or potential loss, in accordance with the company's procedure. To ensure that orders received from clients/customers are valid and legitimate, and are not fraudulent To ensure that products are delivered to and/or collected by a duly authorized representative of the client/customer Ensuring that the relevant person responsible for processing payment at the client/customers business has received a tax invoice Ensuring that the payment terms are correctly reflected on the tax invoice, and that the client/customer is aware of its payment terms Establishing a weekly follow-up procedure Communicate with customers on a daily basis Assist with customer tender and data gathering Provide Volume and Value Forecast, (Value linked to Volume) Required to work flexible hours as per the operational requirements of the company Maintain a corporate culture and discipline in the workplace Adherence to introduced and approved company guidelines, policies and procedures MINIMUM REQUIREMENTS: Grade 12 Degree/ Diploma in Marketing/ Business EXPERIENCE: 3-5 year sales experience in cable manufacturing industry Manage large strategic accounts Understanding of the buying and selling process Microsoft Excel Advanced experience Experience in working with SYSPRO Customer service experience Solid understanding of industry regulations Experience in budgeting, setting targets and reporting on performance Experience in following ISO systems SKILLS AND ABILITIES: Self- motivated/ Performance driven focus Good interpersonal and communication skills, including technical writing skills Highly motivated individual with positive attitude towards his/her job Attention to detail and accuracy in all aspects Able to multi-task, work to deadlines and deliver results Good time management skills Analytical and Decision-Making skills Problem solving skills - ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment Planning, Organising and Proactive skills
