Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Howden - Corporate & Commercial are on the hunt for a Sales & Customer Service Advisor within our highly successful Commercial Schemes division to support our team to deliver a first-class service to our clients.
This is a fantastic opportunity for someone looking for their first role in the industry and who has a previous background in sales. You will be required to handle new business enquiries within our specialist let property team.
Please note this is a full-time, permanent role. You will be based in our Colchester office and required on site Monday to Friday.
Overview:
- Converting leads generated ensuring the clients' needs are fully always represented.
- Crafting and maintaining relationships with Insurers, Introducers and all Divisions around the company.
- Hitting/exceeding individual and team targets for income, conversion rates and lead generation.
- Listening to the clients' challenges and offering help to investigate and provide new solutions.
- Negotiating and influencing effectively, both internally and externally, to achieve business objectives.
- Making technical decisions which are right for the client, team and company.
- Chasing clients for documentation and orders.
Knowledge:
Skills:
- Customer focused approach, with prior experience gained within a telephony-based service role.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good literacy and numeracy.
Qualifications:
- 5 GCSE A -C including Maths and English.
- A level (desirable).
- Cert CII (desirable).
What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
