Senior Manager: Client Relations and Project Delivery
Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?
The Senior Manager role might be your next big challenge and a step up for your career.
We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.
Duties & Responsibilities
- Main focus:
- Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
- Client engagement & relations - building out true long-standing relationships based on trust and quality service
- Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
- Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
- Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
- Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting
We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.
Desired Experience & Qualification
- B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
- From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
- With above average results. Guideline is 60% average at university.
- Matric results – above average for Mathematics
- Excellent communication skills - interpersonal, written and public speaking
- Strong and proven organizational skills
- Excellent analytical and problem-solving skills with a strong automation mindset
- Critical thinker with quality focus
Desired Experience
- At least 5 years’ worth of professional experience
- Have a strong technical background with experience in software engineering and project management leadership
- Significant experience leading projects from engagement through implementation and covering the full project lifecycle
- Implementing scalable solutions and building enterprise-wide systems
- Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
- Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
- Business analysis, system analysis and requirements facilitation aspects of projects
- Hands-on experience with application support
- Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
- Experience in different delivery methodologies with agile leadership desirable
- Leading and mentoring other team members such as software engineers and analysts
- A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
- Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
- Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
- Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view
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