Job Description
To manage and oversee all processes, projects and activities that support the goals set out in the strategy for Support Services with regards to Distribution Services in Tendahealth. FSP compliance and general office management and support advisers by providing an environment that is conducive to their business according to legislation and service delivery.
Duties & Responsibilities
Compliance and Risk Management
- Legal, statutory and regulatory compliance on all requirements are implemented and maintained at defined standards for area of responsibility.
- Operational structures, measures and frameworks for risk control, management and governance within the area of responsibility are implemented.
- Ensure area of responsibility is a valuable contributor to the Afrocentric Group social awareness and corporate citizenship objectives and strategy.
Financial Management
- Accountability for allocated cost centre budget, variances, reports and overall financial management.
Operating Model
- Develop operational plans to meet the defined delivery objectives, supporting and being supported by peer teams and areas of responsibility.
- Optimise the core operational internal processes and internal supply chain and resolve operational conflicts.
- Ensure achievement of monthly and annual new business sales targets and ensure retention of the correct members based on risk profiles.
Operational Implementation of Strategy
- Plan and implement changes to the operations of the area of responsibility to respond to macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general.
- Provide input into and develop the business plan for the area of responsibility.
- Ensure business plan is implemented in a manner that supports operational, quality and market imperatives.
- Communicate business plan in alignment with strategic context and strategic implementation plans to ensure operational best practice and continuous improvement.
Operational Leadership
- Accountability for the operational performance by team as per Human Capital frameworks and policies to ensure delivery to agreed standards and objectives.
Stakeholder Management
- Create a supportive, sustainable and productive broker network that facilitates the growth and sales success of the Broker community.
- Ensure Broker skill levels meet the required standards through training on market related issues and product related issues.
- Ensure appropriate, active and informative relationships with customers, value chain partners and industry players (if applicable) are in place.
Position Specific Outputs
- Oversee and manage receiving of all new business submitted by advisers.
- Manage and report on all Adviser’s contracted:
- Adviser contracting expectations
- Ensuring that all documents are in place
- Adviser training in processes
- Adviser enquiries
- Ad Hoc Projects
- Manage system processes to support advisers and administrative activities.
- Provide marketing material and promotional to advisers and ensure that there is enough stock in the Office.
- Obtain approval for relevant projects and compile proposals to support Tendahealth objectives.
- Report on all key aspects of the division, results, progress of projects and stumbling blocks.
- Manage and oversee completion of enquiries received in the mailboxes and ensure that the necessary is done to complete the enquiries in set timeframes.
- Manage system development and maintenance by:
- Prioritising system needs according to Tendahealth’s goals
- Reporting on progress and stumbling blocks
- Regular meetings with IT to address requirements and needs
- Assisting with broad specifications for system requirements and implementing of the system
- Ensure that applicable legislation is adhered to within the system environment.
- Regular feedback on development, results and stumbling blocks must be provided to Directors.
- Coordinate and capture documents and quotes on other Product supplier systems to ensure business growth within set guidelines.
- Manage and implement necessary policy documents and control measures to ensure proper governance and compliance.
- Coordinate projects, tasks and actions of all employees, including personnel and their day to day activities.
- Ensure that job descriptions are updated.
- Allocate resources to ensure the achievement of goals within set timelines.
- Actively demonstrate Tendahealth values in the execution of daily tasks.
- Coordinate and facilitate monthly adviser meetings in collaboration with the directors.
All other tasks which the incumbent can reasonably be expected to perform in his/her work environment.
- Manage and oversee the contracting process with new consultants and ensure that all expectations with compliance are met.
- Ensure that compliance activities for Tendahealth are in order in collaboration with the Compliance officer and Directors.
- Ensure that the quarterly fit and proper declaration of consultants are done timeously.
- Liaison with compliance officer on a monthly basis to ensure good governance.
- Responsible to update policies and documents of Tendahealth according to Legislation and needs of the company.
- Provide relevant information to management regarding changes in legislation and how it should be enforced as well as industry benchmarking.
- Complaints – ensure finalisation and correct protocols within the complaint’s resolution process.
- Manage and oversee QA in Tendahealth.
- CMS (on an ad hoc basis to provide information and answer queries).
- Members and Potential members (on a daily and weekly basis to confirm information and answer queries).
- External Compliance company (on an ad hoc basis to provide and obtain information).
- FSB (on an ad hoc basis to obtain information).
- Product Suppliers (Different BCs of companies Tendahealth have contracts with).
- Monthly planning with regards to objectives and actions scheduled for Tendahealth according to target dates.
- Weekly feedback to team on performance, action plans and progress.
- Schedule external appointments and internal meetings on a daily and weekly basis.
Competency Requirements:
Attributes
- Entrepreneurship: Take chances to continuously improve our Customer's experiences - Enabling creativity.
- Influence: Engage with Customers and colleagues to advance the organisation's welfare - Exercising judgement.
- Credibility: Lead with integrity and trust others as you would like to be trusted - Finding answers and delivering communications.
- Ownership: Make critical decisions based on what's right for AfroCentric and Customers - Letting go and participating in decision making.
- Collaboration: Build work-related network and share knowledge with colleagues - Energising the networks.
Knowledge
- Understand and demonstrate agile development life cycles.
- Knowledge, application and compliance to relevant legislation and regulations.
- Knowledge, application and improvement of policies and procedures.
Skills
- Communication Skills.
- Task Management.
- Executive Business Writing Skills.
- Innovates and Takes Risks.
- Market knowledge and application.
- Knowledge and application of sales planning principles and processes.
- Business Acumen.
- Quality driven.
Desired Experience & Qualification
Experience: 5 years continuous Compliance Management working experience with 3 years’ experience of people management.
Qualifications: Applicable qualification with 120 credits, FAIS RE1 and RE05, Broker accreditation with CMS, FSB.
Package & Remuneration
Market Competitive
- Medical, Health & Social Care
- Pharmaceutical Sector
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