Reference: 9391 NB Consultant: NineBroodryk Job Description:
- Provide Expert Guidance: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
- Troubleshooting Assistance: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
- Customer Interaction Management: Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
- Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
- Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
- Adherence to Communication Protocols: Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
- Requirements Translation: Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
- Documentation Management: Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
- Client Confidence Building: Instill confidence in clients by consistently delivering a professional level of service and support.
- Team Support: Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
- Risk and Issue Communication: Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
- Client Engagement Management: Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.
Qualifications: - Senior Certificate/Matric
- One-year IT qualification and/or business qualification
- ERP system background and/or background the fruit industry is advantageous
How to Apply: - Email your comprehensive CV to .
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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