Job Overview
The role will be responsible primarily for primary distribution risk management, live route tracking, and execution management. Additionally, the role will support secondary distribution business units.
Duties & Responsibilities
- Daily, live execution management of all routes for assigned Business Unit (BU).
- Route Execution & Tracking:
- Live visibility and tracking of all routes within the BU on Cella Track.
- Tracking and investigation of all “Late” routes.
- Tracking Route Compliance, Planned vs Actual KM, and Planned vs Actual TAT.
Alert & Exception Management:
- Managing risk alerts.
- Acknowledgment & resolution of alert pop-ups on Cella for applicable BU.
- Driver communication and relationship management.
- Driving corrective action with drivers.
- Ensuring correct escalation processes are being followed.
Master Data:
- Be aware and keep a log of all master data or system issues that might cause inaccurate route tracking.
- Full understanding of all Control Tower master data fields.
- Check Route Compliance, pick up KPI exceptions, fix, and escalate where required.
- End-of-shift report to CT Manager.
Desired Experience & Qualifications
Qualifications:
- Matric or equivalent.
- Advanced Studies (Tertiary Diploma/Degree) advantageous.
Experience:
- Minimum of 2 years’ experience in operations in a transport environment.
- Computer Literacy (MS Office, Outlook).
- Specific industry experience beneficial.
- Experience with the functionality of TMS systems.
- Non-negotiable: Own reliable transport to accommodate night shift hours.
- Must be able to work night shifts, weekends, and public holidays.
- Excellent communication skills (English, verbal and written).
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