Primary Purpose of the Job
- To ensure accuracy in the capturing of prescriptions by the pharmacist’s assistants through quality assurance in the form of blind checking.
- Providing clinical guidance to pharmacist’s assistants regarding Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.
- Accurate capturing of chronic medication prescriptions.
- Assist with daily quality assurance processes.
Principal Duties and Responsibilities
Key Performance Area
Key Performance Indicators
- Operational and Quality Performance – Blind checking of prescriptions captured by pharmacist assistants
- Ensure prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
- Perform a drug utilization review on medication prescribed and interact with healthcare professionals where needed.
- Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
- Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
- Accurate and complete handling of all profiles worked on as per Standard Operating Procedures.
- Customer Service and Call Handling
Calls received need to be handled professionally and with very strict confidentiality within SOP’s and SLA.
- Accurate and correct information to be provided to the patient and call attempts to be made according to SOP's and SLA requirements.
- Problem-solving abilities.
- Accurate data capturing and instructions to relevant staff if required.
- Queries appropriately followed up until finalized.
- Productivity and Availability Standards Met
Productive and available according to hours as stipulated in contract.
- Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.
Minimum Requirements
Experience
- Knowledge of Medipost operations/ CCMDD processes (2-3 Years)
- Computer Literate
- Microsoft Office (Excel - Intermediate / Advanced)
- Need to be registered at SAPC
Training Required
- MedipostApp system training
- CCMDD SLA training
- Company and departmental policies and procedures
- Ongoing soft-skills development training (in-house)
- Eco-Time, ESS
Competencies
- Communication
- Teamwork
- Planning and organizing
- Achieving results
- Problem solving
- Technical credibility
Specific Requirements/Other Important Information
- Ability to prioritize large workload
- Ability to maintain policy guidelines within pressured situations
- Ability to act independently
- Ability to accept and take charge of projects allocated on short notice
- Willingness to work overtime during high-pressure periods
- Adhere to continuous professional development as required by SAPC; completing six CPD activities over a twelve-month period.
- The attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
- Preferably acting as a Pharmacy Tutor.
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