Centre Manager
Job Summary:
The Centre Manager is responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Mbombela in the Mpumalanga province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position requires a combination of leadership, operational expertise, strategic thinking, and exceptional customer service skills.
Responsibilities:
- Operations Management:
- Oversee all aspects of the Centre's operations, including leasing, tenant relations, maintenance, security, housekeeping, waste management, and parking.
- Develop and implement efficient operational procedures to ensure a safe, clean, and well-maintained environment for visitors and tenants.
- Monitor facility maintenance and repair activities, ensuring they are completed in a timely and cost-effective manner.
- Regularly conduct inspections to ensure compliance with building codes, safety regulations, and health standards.
- Tenant Relations:
- Establish and maintain strong relationships with tenants, addressing their concerns promptly and effectively.
- Develop and implement tenant retention strategies to minimize vacancies and attract new, desirable tenants.
- Negotiate lease renewals, rent escalations, and other leasing terms in collaboration with the leasing team.
- Coordinate with marketing and promotional teams to support tenant events and marketing initiatives.
- Financial Management:
- Develop and manage the annual budget for the Centre, ensuring financial targets are met and expenses are controlled.
- Monitor financial performance, analyze revenue and expenses, and make recommendations for cost-saving initiatives and revenue growth.
- Prepare regular financial reports for senior management and owners.
- Business Development:
- Identify opportunities to maximize the Centre's revenue and profitability.
- Collaborate with the leasing team to attract new tenants and negotiate lease agreements.
- Stay updated on industry trends, competitors, and market conditions to identify potential risks and opportunities.
- Customer Experience:
- Champion a culture of exceptional customer service throughout the entire Centre.
- Implement and maintain high standards for cleanliness, safety, and presentation across all areas.
- Provide support to customers, addressing their inquiries, complaints, and feedback promptly.
- Plan and execute customer-focused events and initiatives to enhance the overall customer/tenant experience.
Minimum Requirements, Qualifications and Experience:
- Grade 12 and/or equivalent qualification.
- A tertiary qualification in business administration, management, or a related field will be an added advantage.
- A valid driver's license and own reliable transport essential.
- At least 3-5 years of proven experience as a Centre Manager or in a similar role.
- Strong leadership and management skills with the ability to motivate and inspire a diverse team.
- Excellent interpersonal and communication abilities to effectively interact with tenants, customers, and senior management.
- Sound financial acumen and the ability to create and manage budgets and control costs.
- Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a dynamic environment.
- In-depth knowledge of retail operations, leasing, and property management.
- A track record of successfully driving business growth and enhancing customer satisfaction.
- Proficient in using computer software and applications, including but not limited to MS Office and others related to property management and financial reporting.
Note: This job specification is intended to convey information essential to understanding the scope of the Centre Manager role and is not all-inclusive. Other duties and responsibilities may be added as needed.
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