Candidate Requirements:
- Must have at least 5 years of reservations experience, preferably in a tour operating environment
- Must have good knowledge of travel destinations (Such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Seychelles)
- Should have an understanding of FIT and Groups policies and procedures
- Must have strong communication skills and command of the English language
- Familiarity with Tourplan reservations system (advantageous)
- Must have strong time and desk management skills
- Computer aptitude
- Must have strong attention to detail and ability to elaborate on descriptions
- Must be exceptionally customer-focused with creativity, flexibility, high energy, and patience
Key Outputs:
- Calm and professional interaction with both suppliers and travel planners, telephonically & via email
- Creative and out of the box planning and designing of itineraries
- Handling reservation requests either email or telephonic
- Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
- Professional servicing of our dynamic direct guests
- Proactive selling of our products and services ensuring the best possible safari for the guest
This is a live-out position
Working hours shift work required (07:00 15:30 & 09:30 18:00) on rotation basis