We Go Places! How about you?
Job Grade: 8
Location: Durbanville, Western Cape
Function: Durbanville Hills - Marketing - Consumer Experience
Type of Contract: Permanent
Reference Number: 122771
Closing Date: 18.10.2024
Purpose:
This role has hospitality duties and will be responsible for the day-to-day operations of the Brand Home, including building brand awareness, exceeding customer expectations through service excellence, and achieving wine sales and F&B revenue targets while maintaining world-class hospitality standards and curating memorable experiences for all consumers. The successful candidate will be expected to work a 45-hour work week, which will include most Saturdays and Sundays, as well as Public Holidays on a regular basis. This role will require the successful candidate to be front of house for 80% of their time with a strong focus on customer service and B2C wine sales.
Key Performance Areas would include, but are not limited to:
- Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
- Meet and greet customers, and manage table reservations
- Respond to customer queries and complaints
- Recruit, train, evaluate, manage, and motivate staff
- Manage staff rosters for service and housekeeping staff
- Responsible for customer and corporate VIP satisfaction of the Brand Home experience
- Conduct tours and tastings for all guests including VIP visitors
- Host and manage functions during the day and possibly in the evening
- Maintain high standards of quality control, hygiene, and health and safety
- Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility
- Manage Brand Home stock and minimize losses
- Daily cash up of staff and day-end duties for the brand home
- Compiling staff weekly time sheets and commission reports
The successful candidate must have the following qualifications, skills, and experience:
- A Tertiary qualification in Public Relations, Hospitality Management, Tourism, or Event Coordination
- Experience in the wine industry
- A Preliminary Cape Wine Academy course or WSET will be an advantage
- Experience in a hospitality environment
- Must be wine sales driven
- Excellent people management skills with a proven record in this area
- Ability to operate independently, exercise excellent judgment and decision-making, cope under pressure, and be totally customer service-driven
- Excellent communication skills, both oral and written, and the ability to communicate effectively at all levels
- Good problem-solving ability
- Strong numeric ability
- Proven literacy in MS Office
- Valid driver’s license and own transport
Deliver:
- Play to win & celebrate success
- Deliver the goods
Shape:
- Think consumer first
- Make courageous moves
Connect:
- Champion a culture of belonging
- Learn, share & reapply
Develop:
- Have real conversations
- Embrace learning & growth
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd is committed to an organisational culture that recognises, appreciates, and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.
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