Introduction
Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions. Through a culture of excellence, partnership, and fun, Sintrex attracts and empowers staff with an inspirational work experience, world-class software, and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.
The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities. Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.
Duties & Responsibilities
Key Performance Areas:
- Compilation of advanced reports
- Analysis and interpretation of information from management systems to identify areas of possible improvement and risk
- Plan and perform special investigations based on customer requirements
- Technical training and support of customers on management systems and/or areas of specialization
- Provide consultation on the use of “Information about IT” to improve or optimize IT environments
- Monitoring and configuration of business impact and other composite relationships
- Advanced identification, analysis, and resolution of technical problems
- Independent completion of tasks, presentation of reports, and making recommendations to clients
- Release note of all changes, new functions, and bugs compiled
- Request ticket updated according to status
- All relevant code for specific patch/release/hot fix in respective directories
- System tested holistically
- Implement patch/release/hot fix to client according to maintenance slot
- Audits planned and performed based on customer requirements
- Feedback on findings provided to client
- Data of findings analysed and interpreted
- Data presented to client
- All requests logged and assigned via RT acted on and updated
- Constant monitoring of client infrastructure ensured
- System administration tasks performed
- Database of monitored objects maintained
- Health check alerts actioned
- Ensure project is delivered as per SLA
- Encourage all participants to take an active role in the project
- Ensure participants have a clear understanding of what they need to complete and when
- Monitor progress and manage risks to and recovery of any schedule slippages
- Point of contact for members wishing to join and participate in the project
- Organize any necessary meetings to progress team work (weekly, daily, or ad-hoc as appropriate)
- Project Migration audit (following day according to checklists)
- Project Post-Migration data capturing and reporting
- Client & co-ordinating company liaison on email/group
- Monthly network health report for the data centre
- Daily change meeting (8AM) – updates on sites planned/completed/postponed/decommissioned/cancelled
- Client alignment meetings
- Standby support for project coordination
- Possible overtime as migrations happen in the evening, and there are daily deliverables
- Understanding top talkers/voice classes and the reporting thereof
- TruView auditing and configuration for Project sites
- Netscout migration processes
- How-to documentation creation
Desired Experience & Qualification
- Previous experience 1-2 years as a network operator
- Relevant IT degree or National Diploma
- Previous experience 1-2 years in Windows Server or Linux (Ubuntu/Redhat) operating systems
- Previous experience 1-2 years in Network IP Addressing and Subnetting
- Previous client-facing experience needed.
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