Responsibilities:
- Oversee general credit queries, direct inquiries, and set up payment plans.
- Monitor and respond to leaseholder communications within 24 hours.
- Conduct regular reconciliations of leaseholder accounts and advise on arrears.
- Coordinate with property managers on arrears in the block, providing necessary information for legal proceedings.
- Manage automated and manual sweeps of outstanding funds, ensuring timely collections.
- Build and maintain relationships with housing associations, directors, and solicitors.
- Prepare monthly reports, arrears lists, and age debtor reports.
- Conduct meetings with clients to explain credit policies, procedures, and discuss arrears.
Requirements: - Proven experience in credit control or a related field.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Familiarity with relevant software, such as Qube.
- Knowledge of legal processes related to debt collection.
- Ability to motivate and lead a team, including training new members.
- Proactive approach to problem-solving and meeting targets.
Benefits: - Competitive salary.
- Opportunities for professional development and training.
- Collaborative and supportive work environment.
- Health and wellness programs.
- Flexible working arrangements.
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