The Sales Manager is responsible for the day-to-day leadership of the Sales and Enquiry Team, focusing on executing the sales plan, training and motivating team members, managing sales activities, and reporting on sales performance. This role requires strong leadership, analytical, and numerical skills with a background in B2C luxury travel. The Sales Manager plays a crucial role in increasing enquiry to invoice conversion rates and enhancing overall customer satisfaction while fostering professional development and career growth within the team.
Key Responsibilities - Increase enquiry to invoice conversion rates by managing individuals’ KPIs and sales activities.
- Support team members with sales processes and techniques to improve performance.
- Ensure timely responses and quality of communication to enhance customer satisfaction.
- Address customer feedback and manage complaints or objections effectively.
- Lead with authenticity, ensuring team members are empowered to succeed.
- Identify skills gaps and develop training plans for the Sales team.
- Collaborate with Operations Managers to enhance operational efficiency and document best practices.
- Ensuring high performance while managing individual and team dynamics.
- Meeting conversion targets despite competitive market conditions.
- Balancing customer expectations with operational capabilities.
Qualifications and Skills - Relevant tertiary qualification (advantageous).
- Minimum of 3+ years in B2C sales management.
- Proven track record in sales management.
- Experience in B2C travel sales.
- Knowledge of African and Indian Ocean Islands tourism.
- Experience in the luxury/high net worth segment.
- Consultative sales approach with proven results.
- HubSpot Sales Hub
- Sales CRM pipeline management (e.g. Salesforce)
- Travel Itinerary Software - Tourplan etc
- MS Suite
Experience Minimum of 3+ years of experience in sales management, particularly in B2C luxury travel, with a strong track record of team performance and customer satisfaction.
