POSITION: QA Manager
LOCATION: Elsies River, Cape Town
REPORTING TO: Head: Quality and NPD
Job Purpose Manage an integrated documented and implemented quality assurance system allowing a zero-tolerance
to non-conformances including but not limited to customer complaints, quality defects and resource wastes
from raw material intake, through manufacturing and storage, to final product release.
Drive effectiveness and efficiency of this management system by integrating this across all relevant departments
and existing systems and SOPs; ensuring adequate monitoring of quality performance, oversee effective, sustainable
correction of non-conformances and driving continual improvement.
Output: Quality Assurance: - Manage a system allowing a zero-tolerance to customer complaints, quality defects and resource wastes from raw material intake, manufacturing and storage to final product release.
- Ensure effectiveness and efficiency of this management system by integrating this across all relevant departments and existing systems and SOPs.
- Oversee effective, sustainable correction of non-conformances.
- Manage:
- Review, continual improvement and implementation of HACCP, VACCP and TACCP plans, and control procedures per plant and/or product category, aligned to FSSC -, regulatory -, customer and company requirements.
- Develop, Implement and Maintain product specifications.
- Communication to, and involvement of, other internal departments, during the development, review and implementation of these plans.
- Review and Implementation of effective QCP points.
- Monitoring and verification of QCP points and other related records.
- Quality defect investigations, and identification of route-cause(s).
- Develop and implement immediate containment actions for non-conformances.
- Oversee, follow-up and confirm the sustainable Corrective Action of Route Causes.
- Internal audits planned and executed against these plans and product specifications.
- Implementation of monitoring procedures and logging, trending and reporting of Quality Defects to report against targets, including:
- Customer complaints, rejections, returns
- Microbial, chemical, physical, allergen monitoring programs (environment and/or product)
- Internal quality alerts/near-miss incidents, reworks etc
- Communication of trends to internal departments, management and customers/suppliers as applicable.
- Maintain and continually improve the Company FSSC 22000 system and ensure implementation of all requirements and records as set out within this system.
- Oversee that factories are always audit-ready.
Trials & Continual Improvements - Stay abreast of updated, new, and best-practice technical requirements, regulations and standards and oversee implementation.
- Manage the technical contribution to, participation during, and implement required controls during process or product improvement trials, equipment changes or upgrades and/or new product or system implementations etc.
- Risk Assess innovation
- Provide technical and quality assurance support during Planning / Concept Stage
- Coordination during trials and implementation
- Participation during practical execution
- Contributing to reporting, specifications changes, risk assessments etc.
- Ensure the update of HACCP, VACCP and TACCP plans and procedures and their implementation.
- Minimize waste and duplication by consolidating and continually improving the quality and food safety system to operating systems in place across company departments.
Team Management - Set departmental targets aligned to company priorities and category growth.
- Supervise subordinates, set targets and evaluate progress against these.
- Identify high potential candidates and develop strategic growth paths aligned to company policies and programs.
- Support continual improvement of subordinates and providing guidance when required.
- Ensure disciplinary procedures are applied adequately when required.
- Assure stable employee relations by managing conflict and creating a positive and performing working environment.
Relationships - Be a Key Technical / Quality Assurance contact for the Company.
- Build and maintain technical relationships with all customers, service providers and suppliers, and assist team to do same.
- Ensure response to customer enquiries within scope of management within 48 hours.
- Represent the company factories and/or ensure adequate representation during site visits, walk-throughs and audits.
- Ensure good relationships between the team and all departments within company, growing a Quality Culture.
SHEQ Qualification details - Degree in Food Sciences or related field.
Experience - Proven 2 – 3 years’ experience in quality assurance supervision or a related field.
Functional Competencies - Management
- Risk Assessments
- Management Systems
- Communication – written & verbal
- Food Safety & Product Quality Knowledge
- Excel & Trends Analyses
- Problem solving
- Training / Trainer
