Are you tech-savvy with a passion for training? We're seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we're looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.
Key Responsibilities:
- Contribute to Business Unit savings through effective management of cost, time, and quality.
- Ensure operational confidentiality by complying with relevant standards and policies.
- Respond to client queries, providing detailed feedback and updates to internal stakeholders.
- Improve and maintain client service by operating at optimal capacity.
- Establish and maintain client relations, troubleshooting computer-related conflicts.
- Install electronic banking profiles for clients and provide comprehensive training.
- Resolve client technical and training queries on electronic banking products within standard timeframes.
- Conduct client courtesy calls, live runs, and follow-ups.
- Prioritize urgent client queries using discretion.
- Train clients on cash product suites.
- Limit risk exposure by adhering to processes and procedures.
- Manage cost awareness and control through efficient use of office resources.
- Keep accurate records of travel claims.
- Stay informed about industry changes and legislative updates relevant to the role.
- Contribute to a culture conducive to achieving transformation goals.
- Participate in corporate social responsibility initiatives.
Requirements:
- Must have Matric.
- Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+
- Relevant technical certifications
- Advanced experience in contact center technologies and data sets.
- 2 years minimum exposure in a Customer IT Support role/environment
- Capturing data
- Providing technical support
- Conducting training
- Customer Relationship Manager.
- Building Trusting Relationships
- High-Impact Communication
- Marshaling Resources
- Sales Disposition
- Sustaining Customer Satisfaction
Technical / Professional Knowledge:
- Business etiquette
- Communication & Presentation skills
- Client service principles
- Computer Literacy
- Conducting root cause analysis
- Electronic banking systems
- Product Knowledge
- Operating Systems
- Workflow management
- Basic computer concepts
