Join Our Team: Branch Manager
Core Purpose of the Role: As a Branch Manager, your core responsibility is to effectively manage branch operations and employees to deliver exceptional customer service internally and externally. Your focus is on achieving optimal recovery ratios for auctioned vehicles while minimizing theft, damages, and ensuring zero health and safety issues. By analyzing dashboards and statistics, you will translate insights into daily action plans aligning with sales and operational requirements, ultimately contributing to the success of the overall business strategy.
Key Deliverables and Outputs:
Operational Management:
- Organize and oversee branch operations for excellent internal and external customer service.
- Maintain well-maintained stock with minimal damages or theft.
- Manage stock, ensuring accurate completion of checklists and capturing into the SMD Operating System.
- Ensure proper placement of stock in designated areas.
Strategic Implementation:
- Analyze Business Information from dashboards and reports to implement action plans aligned with the agreed-upon strategy.
- Manage and implement action plans based on analysis of various reports related to outstanding 360 visual transactions, parts removal, asset types captured, inter-warehouse movements, checklists completion, and yard space.
Sales Management:
- Oversee auction preparation and delivery to minimize complaints and meet recovery targets.
- Maintain high starting ratios of vehicles for optimal recovery.
- Manage all sales recoveries and cancellations to meet required targets.
- Implement practices to ensure auction standards are met and address any issues promptly.
- Attend to customer queries promptly to generate income-generating resolutions.
- Procure vehicles to sell on the SMD platform, meeting set targets.
People Management:
- Manage the branch workforce, ensuring optimal performance, attendance, and internal customer service.
- Collaborate with Human Capital Department to manage all "people" related areas effectively.
- Lead in accordance with the Worldwide Code of Conduct and Value Proposition.
- Adapt management style to accommodate a diverse group of employees.
Query Management:
- Act as the liaison for SMD, assisting internal and external customers with any branch-related queries.
- Collaborate with inter-departmental teams to decrease sales cancellations and assist with investigations.
Compliance:
- Ensure compliance, especially Health and Safety measures, within the branch.
- Report and investigate incidents of theft, missing parts, and additional damages promptly.
- Adhere to FIC and POPIA Compliance at all times.
Internal and External Customers:
- Build and maintain relations with branch employees, inter-departments, MANCO, suppliers, service providers, and customers.
Overview: Essential Competencies for Success:
Academic Qualifications:
- Matric Certificate
- Business Management / Related Tertiary Education
- Forklift Drivers Licence
- Drivers Licence
- Advantageous: MIBCO Bargaining Council
Work Experience:
- Minimum of 3 yrs’ supervisory experience
- Proven track record of driving vehicle sales
- Operations oversight experience
- Experience pulling diverse teams together to reach business goals
- Comfortable working in an external environment in varied weather conditions
- Salvage industry experience
- Advantageous: Proven track record of working within cross-functional teams, insurance background, management experience
Knowledge:
- Vehicle Codes and Description
- Practices of Management
- Health and Safety Compliance
- Existing Standard Operating Procedures
- SMD and Barloworld related policies and procedures
Skills:
- Sales/New business development
- Computer skills (Microsoft Office)
- Ability to reduce business plan into operational plan
- Excellent written and oral communication skills
- Effective time management, planning, and organization skills
- Ability to interpret numerical information
- People management for driving partnerships
- Ability to work under pressure
- Attention to detail
Personal Attributes:
- Commitment to behaving ethically and in line with organizational values
- Focus on communicating clearly and convincingly
- Focus on getting things done
- Passion for optimizing business performance
- Orientation towards growing and nurturing relationships
- Practical thinking
- Resilience with stress and pressure
- Preference for team working, perseverance, customer-centricity
- Strong drive to growing the business
- Focus on analyzing and solving problems
Advantageous:
- A preference for translating strategy into action
