Role: Head of Pharmacy Services (maternity cover)
Location: Leeds, LS145(with hybrid working)
Salary: Up to £65k DOE plus extensive benefits
Contract type: 12-month fixed term contract
Employment type: Full time
Working hours: 40 hours per week, Mon - Fri
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all.
The Head of Pharmacy Services is responsible for the continued enhancement of our remote Pharmacy services, to evolve/grow the delivery of our digital services, enhance customer experience, and help us integrate new digital patient pathways, operational delivery, and ensure alignment between our digital services and business goals.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
Work with existing teams to provide a comprehensive digital services strategy aligned with growth objectives, leading the evolution of remote pharmacy services
Oversee the design, development, and continuous improvement of all our digital platforms
Collaborate with cross-functional teams to enhance customer experience and ensure seamless delivery and best practice
Manage projects and initiatives that enhance operational efficiency and customer satisfaction ensuring optimal performance, security and scalability of our digital infrastructure
Collaborate with senior leadership to align Pharmacy Services strategies with broader business goals
Work closely with external partners, vendors, and service providers to enhance Pharmacy2U’s digital offerings
Who are we looking for?
Proven ability to lead, inspire, and develop high-performing digital teams in a dynamic environment, within a regulated industry, focussing on compliance, data protection, and risk management
Demonstrated ability to create and execute a forward-looking digital strategy that aligns with business objectives coupled with In-depth knowledge of digital platforms
Strong project management skills with experience in agile development and delivering digital transformation initiatives
Data-driven with the ability to analyse digital performance metrics & user data to drive decisions
Excellent problem-solving abilities, able to identify opportunities for improvement
Strong verbal and written communication skills, able to present complex ideas clearly to technical and non-technical stakeholders
A passion for keeping up with the latest digital trends and emerging technologies in the healthcare sector
Experience in operational delivery management or digital transformation, with extensive service gained in a senior leadership role, coupled with a management qualification or demonstrable, solid experience
Hands-on experience with digital & appointment fulfilment platforms
Strong track record of driving customer-centric digital solutions, especially in eCommerce or high-volume digital environments
Experience in the healthcare or online pharmacy sector is highly desirable
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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