Tasks and Duties:
- Develop processes according to global engineering codes and standards.
- Manage engineering projects and deliver them on time.
- Define customer needs and requirements.
- Ensure that installations and applications are in line with customer needs and safety standards.
- Collaborate with engineers and technicians to design and apply new system processes.
- Ensure compliance with specifications, codes, or customer requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.
- Write reports and compile data regarding existing and potential electrical engineering projects and studies.
- Prepare specifications for purchases of electrical equipment and materials.
- Supervise or train project team members.
- Estimate material, labour, or construction costs for budget preparation.
- Guide on electrical equipment maintenance requirements.
- Examine needs on new equipment, calculate costs and help prepare budgets.
- Monitor maintenance and inspection plans.
- Direct supervision of Utility Billing and Meter Reading employees, including assignment of duties, and examining work for exactness, neatness, and conformance to policies and procedures.
- Responsible for technical resolution with customers concerning Utility Billing Policy, errors in billing to resolve their questions or issues.
- Responsible for the preparation of the Departments annual budget and monitoring for compliance throughout the year.
- Analyse systems and procedures accurately and logically.
- Analyse the need for modifications to or implementation of new business process flows.
- Grasp new technical and business concepts quickly; explain technical data processing problems in non-technical terms both verbally and in writing.
- Logically analyse and synthesize complex systems to develop satisfactory solutions.
- Act as a liaison with the Department of Innovation and Technology.
- Compile reports from a variety of sources.
- Keep the meter reading system up to date.
- Establish meter reading routes in accordance with changing conditions to distribute reading workload.
- Perform/supervise reading, repair, testing, and inspection of meters for new installs and existing meter assemblies.
- Provide oversight and management of meter reading hardware and software.
- Keep updated records of meter maintenance.
- Seek effective ways and technologies to reduce read times and increase use of CIS, meter system analytics, and other internal software programs.
- Continuously improve and refine program by utilizing new technologies and applying new strategies.
- Review consumption reports monthly for zero reads, high consumption.
- Coordinate with Meter Services Coordinator on scheduling appointments and other activities based on customer needs.
- Assist with utility billing and respond to on-call duties and support Field Operations Department with after hour emergencies.
- Stay up to date on safety training, certification, holding staff accountable for use of all safety equipment and procedures, and use of PPE.
Qualifications:
Minimum:
- A Bachelor’s degree in electrical engineering.
- Licensed as a professional engineer.
Experience:
- Significant experience in utility regulatory topics and complex technical analysis.
- 3-7 years of increasingly responsible experience in utility billing and customer service, which included three to five years of supervisory experience.
Job Type: Full-time
Pay: R50000,00 - R60000,00 per month
Education:
Experience:
- Public sector: 2 years (Preferred)
- Iot or Utilities: 5 years (Required)
- Engineering: 5 years (Required)
License/Certification:
- Electrical engineering trade (Required)
Application Deadline: 2024/12/06
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